Caliber - Durham - Research Triangle
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone that I interacted with or spoke to was informative, professional and above all, kind. I was provided frequent updates about the status of the repairs to my vehicle as well as estimated end dates. Being in a car accident is never an enjoyable experience, but apparently getting your car fixed up afterwards can be.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing customer service, speed, and quality of work!! Thanks everyone!! :)
My Experience - 5.0/5.0 -
This was the best automotive experience I’ve ever had. The work was reasonably priced, done quickly, and the staff was the definition of professional. I can’t recommend them enough!
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Social distancing not totally observed but otherwise great
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great with keeping me up to date with what was going on with my car. The customer service was awesome. Great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was courteous, friendly and professional
My Experience - 0.0/5.0 -
Lots of confusion with the work I had done there from the start to finish. Office was unable to locate the estimate they wrote when I arrived for my scheduled appointment. Then it took 8 days for the work to begin on my vehicle because the office had trouble “contacting my insurance and validating payment” even though I dropped a check from the insurance off and shared the claim information when I dropped my vehicle off. Afterwards I received an update that my car was going to paint 4 different times over a span of 2 weeks. When I finally picked my car up everything looked good though, but I was disappointed in the management and communication from the branch I interacted with.
My Experience - 5.0/5.0 -
Very impressed with the communication and updates I received while my vehicle was being repaired. My vehicle looks great! Drives great! Awesome awesome customer service! I will return for any needs in the future, Definitely!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done!! I can’t tell my vehicle had been damaged! I was very impressed and appreciative of the timely communication and thorough updates while my vehicle was being repaired. I definitely recommend this location for collision damage
Customer Service - 5.0/5.0 -
Awesome. Received excellent communication from Riley!!
My Experience - 5.0/5.0 -
On time, updated communication, well maintained car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks so nuch for keeping me informed about my car and for all your hard work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Riley took outstanding care of our Lexus from start to finish and performed a ‘15’ on a scale of 1-10. Our car is better than new and we couldn’t be happier. Thank you Riley and Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Riley was extremely professional throughout the entire process. He worked diligently to help manage all aspects of my car’s repair and insurance claim. The car repair and Riley’s work were excellent and I’d recommend them to anyone in need of similar services. Thanks very much.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone there was great. They got me in quick and fixed the car in just 4 days. Mike was helpful and answered all my questions. Lady on the phone, I believe her name was Ashley, was also very nice. They made the whole process easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service and communication throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Although the repair took far too long Rick the manager went above and beyond to make it right.
Customer Service - 5.0/5.0 -
Rick was great at making sure we were satisfied with the work.