Caliber - Durham - Research Triangle
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
After my insurance company authorized direct contact with Caliber Collision, I interacted with the staff. I was happy about the professionalism which eased my worries. After I got the appointment to drop the car, I was greeted well, and Jordan walked over to inspect the vehicle. She clearly explained the issues that need to be fixed and provided clarifications to our queries. Caliber also had arranged for an rental car, and Enterprise brought the car over, thereby making this a painless process. Corey was the assigned insurance contact and he ensured that the process was transparent. Within a few hours I was sent a link with an estimate and clarity on the timeframe. Jordan ensured that as the parts were brought in, and if she was not going to be available, I was kept informed. Corey also took care of extending the rental to accommodate the actual timing of the repairs and hence it was super helpful to us. The car was ready on the date that they had identified, and we ware able to pick up the vehicle and also return the rental. I was asked to inspect the work, and I felt it was great. The damage was gone and the areas affected was new. After driving around in the car for an hour or so after the fix, I can state that the work is good and the car feels wholesome as ever. Truly appreciate the workmanship and the professionalism of the whole team. Kudos.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The experience was good since Caliber seems to have the approach, people and technology to handle the process and make it less stressful.
Customer Service - 5.0/5.0 -
All the people that I met at Caliber were very professional and efficient. Jordan Talley who did the estimation and Corey Utter were outstanding. I was kept informed of the process and the interactions with the rental was also handled smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your team is very polite, knowledgeable and work diligently to get my vehicle to me in a quick and efficient manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great!
Customer Service - 5.0/5.0 -
Always polite, friendly, and communicative
Returned Clean
My Experience - 5.0/5.0 -
The process from insurance to caliber to rental car was seamless! I appreciate all the text updates, the communication being done for me it was a great experience for someone never having to do this before. Would highly recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The front and rear quarter panels, as well as the roof rail, were painted to blend the finish with the new driver’s side door; however, the door handle was not painted. As a result, the handle is a noticeably different shade, which is clearly visible to the eye. Painting the door handle to match the new door would have required minimal additional paint or effort and would have ensured a consistent appearance.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Make sure you ask for Jordan!
Repair Quality - 5.0/5.0 -
Jordan was fantastic through the entire experience. She was communicative, resourceful and just great.
Customer Service - 5.0/5.0 -
Jordan kept us informed every step of the way and went above and beyond to make this a great experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
they were very communicative and kind with me the entire time and the car looks great!
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
I thought the repair was fine at first, but after driving it, all of the warning codes came back on my dashboard again. There was also still markings on my car
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great communication throughout the process. Easy swapping rental car in and out.