Caliber - Durham - Research Triangle
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
car looks brand new, Amanda was terrific in keeping us informed. would recommend to everyone. The total package for a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Super friendly, courteous and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I recommend it to all
Repair Quality - 5.0/5.0 -
More than satisfied. If I ever have need for services, Caliber is the only company I go with.
Customer Service - 5.0/5.0 -
Customer service has always been great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great team and a very excellent repair done as promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service
My Experience - 5.0/5.0 -
Greg was very responsive and gave lots of updates on the status of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Greg and team did a great job of keeping me updated on the progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awsome job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good
Customer Service - 4.0/5.0 -
Service is good. Detailed bill was a little off and possible over charging was clearly happening. Between the first estimate and the final drastic change that may need more scrutiny. It was actually reviewed by the insurance which makes me feel more comfortable and confident about Liberty follow up. Otherwise courteous treatment with proper and good timing. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was thankful they were able to fit my car into their schedule, as they knew I was in a time sensitive situation.
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision did a beautiful job on our car after an accident. The staff was both professional and friendly. Covid precautions were strictly observed. The car was done earlier than expectations and looks brand-spanking-new. Thank you so much Caliber! I highly recommend this team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber on S Alston in Durham did a beautiful job repairing the front of our 2018 Rogue. It looks brand new again. And they detailed it before returning it. Can’t recommend them highly enough!
Customer Service - 5.0/5.0 -
I received frequent texts and phone call updates. The front office team also helped get our rental
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You folks are the BEST!! You communicated the status of my car Every Single Day without being asked!!! And my car looks like brand new. Color, fit and finish are all remarkable. But the customer service is what won me over ... GREAT JOB!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These guys are the best!! Car looks brand new and we were communicated with regarding the status and progress everyday. Thank you! Why go anywhere else??
Customer Service - 5.0/5.0 -
Great people great job. Car looks like new and was DONE ON TIME!! Amazing communication every step of the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was told 12/18/2020 car was ready & when we went to pick up the back & front bumper wasn’t attached properly, battery cables loose & per Greg told USAA car released to me and was ready which caused the rental to be closed which I had to pay for and I didn’t pick up car until 12/22/2020. Car set for 2weeks before it was even worked on. The trunk to my car after picking up on 12/22 don’t even stay up when lifted. I put a call in to Greg on 12/23 & haven’t heard back. I called with insurance on 12/24 & advised I have got nothing but f&$&$ runaround during this whole process
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
I was very disappointed when I received a call from Greg in Durham that my car was ready on 12/17. We went to pick up car & paint wasn’t buff off back bumper, front fog light didn’t work, bumper wasn’t attached well, battery cable was attached properly. I contacted insurance to let them know. Per Greg we left car & per Caliber told insurance I returned rental car when I didn’t which insurance closed the account and I was billed for rental. Received a call from Greg 12/22 to pick up car which it still wasn’t done properly the trunk wouldn’t stay up, back bumper still wasn’t correct. Called insurance to complain. We reached out to Greg which he hung up. Called back got Christine explained to her what was going on. She spoke with Greensboro Caliber Collison which she got me an appointment to take there. Per Kendrick we took my car there and the Greensboro Caliber Collision corrected all the errors done in Durham. Not to mention my car set 2 weeks before it was even worked on.
Customer Service - 0.5/5.0 -
The communication in the Durham location with Greg was terrible until Christine got involved after I explained to them I was going to hire an attorney regarding my car because the insurance paid to have my car fixed and it wasn’t correct. Christine and Kendrick corrected problem and communicated with me. My car had been a location for a month and I waited patiently for my car to be serviced