Caliber - El Dorado Hills

4.8 (3,462reviews)
95%
7034 Rossmore Lane,  El Dorado Hills,  CA  95762
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Ford
Honda
I-Car
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Email

Reviews (3,462)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted how staff kept them informed throughout the repair process with regular updates, making stressful situations much more manageable. Repairs were frequently completed ahead of schedule, and the quality of workmanship was widely commended, with vehicles returned looking like new. Staff professionalism, friendliness, and attention to detail were recurring positive themes. Some customers noted areas for improvement, including more proactive status updates without needing to call in, occasional delays due to parts availability, and isolated quality control issues such as paint overspray or minor fitment concerns. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Was not looking forward to leaving my car, however, could not have asked for a better experience. Everyone was professional, transparent and my car was delivered on time, as ..." Read more
"Excellent customer service, client communication, and repair work."
"Caliber did a fantastic job on the repairs and paint."
"Caliber was able to completely repair my vehicle after it was heavily damaged by a deer running into the left side of it at full ..." Read more
"... response time. Lastly the most important thing is the car they kept me updated everyday and did an amazing job on my car I couldnt even tell there was any damage. ..." Read more
"... made it easy to stay in communication with me. But my vehicle was done before scheduled and I couldnt be happier with the results and what was done" Read more
"... hands. Communication was clear, professional, and go the job done in a reasonable amount of time." Read more
"Great service and excellent customer service. Had our car ready prior to the promised date. We needed our car for an upcoming vacation and the ..." Read more
"Multiple delays. I paid $300 more for my rental car than I would of if my car was finished on its original date, even ..." Read more
"... Thank you again and if I ever need repairs again and they even got my car done 2 days earlier witch was amazing I will for sure with no double be coming to caliber ..." Read more
"Constant updates on the status of our repairs and always making sure that we understand what is being done"
"Overall experience was great. Please keep in mind how you phrase progress. Telling me my car Should be done by a certain time is not a confirmation it will be done by then. ..." Read more
"I had to call to get status updates. I quick text occasionally would have been nice"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Diamond was fantastic to work with. I appreciated how she kept me informed of the status of my vehicle. She was professional, knowledgeable, and friendly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was extremely helpful and very communicative about my vehicles progress and timeframe. Amanda was extremely helpful with directing my calls and Diamonds was very informative and tentative to my questions and concerns. Overall my experience was above expectations and I wouldn’t think twice about using them again.

My Experience

Cody did a fantastic job! I was stunned with how quickly the work was done. I was prepared to wait a week to a week and a half and my car was done in one day! The work looked great too. The entire staff was also friendly and helpful. Fantastic experience when you don’t really want to need it!

Likely to Recommend

What was not to love!

Repair Quality

Outstanding, quick service from a super friendly team!

Customer Service

Everyone was kind, friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The team did a great job executing and communicating during the repair and the vehicle looked great when finished! My advisor Diamond was very exceptional! Thank you!

Likely to Recommend

Repair Quality

Your team did a great job from start to finish!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely recommend caliber to my friends and relatives

Repair Quality

Outstanding job

Customer Service

Polite and very respectful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very easy experience and a quick fix! Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber is the best! Kody was my technician and Amanda handled all the paperwork. Two excellent people that kept me informed throughout the repair process. I would recommend them 100%

Likely to Recommend

Repair Quality

Excellent repair and wonderful customer service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Got done way faster than expected

Customer Service

Great service all the way around

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Disgusting and dishonest

Repair Quality

Disgusting performance

Customer Service

Diamond was great but the quality of the work and the lies are unacceptable

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

The only problem is if you need a rental Enterprise did not have many cars available as it is a smaller location.

Repair Quality

Customer Service

Amanda was excellent, very professional and detailed with her explanations

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for a fine job on our car. I would recommend you to anyone i know. Thanks Sunny and Amanda, everything was handled very professionally!

My Experience

I appreciate the professionalism and prompt service

Likely to Recommend

Repair Quality

Professional & Transparent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Was not looking forward to leaving my car, however, could not have asked for a better experience. Everyone was professional, transparent and my car was delivered on time, as promised. It looks and runs great. Would recommend them to anyone needing repair. Thank you to

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very friendly staff and kept me informed.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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