Caliber - El Dorado Hills

4.8 (3,453reviews)
95%
7034 Rossmore Lane,  El Dorado Hills,  CA  95762

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Ford
Honda
I-Car

Reviews (3,453)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted how staff kept them informed throughout the repair process with regular updates, making stressful situations much more manageable. Repairs were frequently completed ahead of schedule, and the quality of workmanship was widely commended, with vehicles returned looking like new. Staff professionalism, friendliness, and attention to detail were recurring positive themes. Some customers noted areas for improvement, including more proactive status updates without needing to call in, occasional delays due to parts availability, and isolated quality control issues such as paint overspray or minor fitment concerns. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"Was not looking forward to leaving my car, however, could not have asked for a better experience. Everyone was professional, transparent and my car was delivered on time, as ..." Read more
"Excellent customer service, client communication, and repair work."
"Caliber did a fantastic job on the repairs and paint."
"Caliber was able to completely repair my vehicle after it was heavily damaged by a deer running into the left side of it at full ..." Read more
"... response time. Lastly the most important thing is the car they kept me updated everyday and did an amazing job on my car I couldnt even tell there was any damage. ..." Read more
"... made it easy to stay in communication with me. But my vehicle was done before scheduled and I couldnt be happier with the results and what was done" Read more
"... hands. Communication was clear, professional, and go the job done in a reasonable amount of time." Read more
"Great service and excellent customer service. Had our car ready prior to the promised date. We needed our car for an upcoming vacation and the ..." Read more
"Multiple delays. I paid $300 more for my rental car than I would of if my car was finished on its original date, even ..." Read more
"... Thank you again and if I ever need repairs again and they even got my car done 2 days earlier witch was amazing I will for sure with no double be coming to caliber ..." Read more
"Constant updates on the status of our repairs and always making sure that we understand what is being done"
"Overall experience was great. Please keep in mind how you phrase progress. Telling me my car Should be done by a certain time is not a confirmation it will be done by then. ..." Read more
"I had to call to get status updates. I quick text occasionally would have been nice"

My Experience

Likely to Recommend

Repair Quality

Very easy experience and a quick fix! Thank you!

Customer Service

My Experience

Caliber is the best! Kody was my technician and Amanda handled all the paperwork. Two excellent people that kept me informed throughout the repair process. I would recommend them 100%

Likely to Recommend

Repair Quality

Excellent repair and wonderful customer service!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Got done way faster than expected

Customer Service

Great service all the way around

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Disgusting and dishonest

Repair Quality

Disgusting performance

Customer Service

Diamond was great but the quality of the work and the lies are unacceptable

Returned Clean

Likely to Recommend

The only problem is if you need a rental Enterprise did not have many cars available as it is a smaller location.

Repair Quality

Customer Service

Amanda was excellent, very professional and detailed with her explanations

My Experience

Thanks for a fine job on our car. I would recommend you to anyone i know. Thanks Sunny and Amanda, everything was handled very professionally!

My Experience

I appreciate the professionalism and prompt service

Likely to Recommend

Repair Quality

Professional & Transparent

Customer Service

Likely to Recommend

Repair Quality

Was not looking forward to leaving my car, however, could not have asked for a better experience. Everyone was professional, transparent and my car was delivered on time, as promised. It looks and runs great. Would recommend them to anyone needing repair. Thank you to

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very friendly staff and kept me informed.

Customer Service

My Experience

This is the second repair you’ve done for me, and just like the first time, it was a tremendous job—expertly finished and handled very professionally.

Likely to Recommend

Repair Quality

They are the best

Customer Service

Likely to Recommend

Repair Quality

Caliber was able to completely repair my vehicle after it was heavily damaged by a deer running into the left side of it at full speed. They kept me updated on the schedule during repairs and the pick up afterward was quick and easy. Even with a dash cam that didn't work after the repair, they had me take it to the original installer and made sure it was fixed correctly and covered all costs. Appreciate their quality and professionalism.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Cody is an excellent employee. He is so sweet and kind and kept us up-to-date. He definitely deserves to be front and center of this company because of his amazing customer service skills. He’s very attentive very friendly and he takes the time to explain things in Laymans terms to those of us who don’t understand car repairs I appreciated that about him. He definitely deserves a raise and recognition for his outstanding customer service.

My Experience

My Experience

They were very nice and patient as I needed to rearrange when I wanted to drop off my car. They worked hard to get my car done before the 4th of July holiday so I would not be without my car for the weekend.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Very accommodating customer service from Cody!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean