Caliber - El Dorado Hills
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Was not kept informed about delays or addition parts needed when they arrived.
My Experience - 0.0/5.0 -
It was supposed to take only 3 days. The service rep. and the manager lied on the 3rd day. They both indicated they replaced the rear bumper. It wasn't until Monday when the Regional manager stepped in and the truth came out and he had it fixed properly.
My Experience - 0.0/5.0 -
When I came to pick up my car, the paint job was terrible. There were stripes all over the hood, but both the shop manager, the representative for caliber collision and the representative for geico all signed off on the work as complete. They had to keep the car over the weekend and into the following week to repaint it. Then when I came to pick up my car there driver side door handle did not sit flush to the door. No one took responsibility as to why the handle wasn't flush and geico's representative just shrugged his shoulders. The caliber collision representative said she didn't have a manager to look at it that day but would have someone call me the following week. It has now been over a month and I have never received any type of response. I feel like caliber collision does not want to deal with the issue of my door handle. Through this process I was always the one that has to call to ask status on the car, even though I had filled out paperwork asking to be contacted daily. Overall the only really good customer service I received was from the rental car company. Hopefully once the manager calls me we can talk about these issues.
My Experience - 5.0/5.0 -
Excellent costumer service.
My Experience - 5.0/5.0 -
i just thought my sunglass inside the sunglass compartment which I normally place inside the car was lost after the repair. it just makes me feel up to now that sunglass was lost during the repair period. but i could be wrong. other that weird feeling all of the services was flawless. good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Vehicle was not ready at pickup. Fault existed in headlamp system. Car still in work.
My Experience - 5.0/5.0 -
Nice job, good communication and nice work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was done very well, the entire transaction was customer centric and painless for me. The work was also done surprisingly economically. I will recommend you to friends in n red of vehicle body repair.
My Experience - 5.0/5.0 -
Took the time to explain to me the problem and the repairs done