Caliber - El Monte - Peck Rd

4.8 (422reviews)
97%
3475 Peck Rd,  El Monte,  CA  91731

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda

Reviews (422)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professionalism, and attention to detail, with many noting their vehicles were returned looking brand new. Communication was a standout strength, as customers appreciated frequent updates via calls, texts, and voicemails throughout the repair process, making stressful situations feel manageable. Timeliness was also widely celebrated, with numerous customers delighted that their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including concerns about repair quality requiring rework, inconsistent follow-through on promised callbacks, and vehicles not being thoroughly cleaned before return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"My car was early and I really appreciated the hard work to get it done before the date I was given."
"... kept me informed of the progress via text, and even completed the repair three days earlier than the scheduled date, which was a great result." Read more
"My vehicle had to stay additional days because it was not done to my satisfaction"
"My vehicle was repaired and returned to me quicker than expected!"
"The part didn't fit but It usually takes a week. I understood."
"I loved how they called and text me about updates to my car."
"... process for my vehicles repair went fast and smooth. Someone was always updating me in the process and progress of my vehicle. Everyone was very helpful, courteous ..." Read more
"I was updated in every move and thing being done to car Your staff was amazing and made me very ar ease with ..." Read more
"Kept us in the loop, always addressed any questions or concerns. Walked us through the at the end and explained every step."
"The communication and updates were greatly appreciated. Great professionalism."

My Experience

Jorge was on it any questions O had he was there to help so satisfied with customer service experience. I would highly recommend this place.

My Experience

Everything was explained in detail how they were going to repair my car. They did an excellent job. I was completely satisfied.

My Experience

Silent. I got my car back quickly and they did an excellent repair. I can recommend them anytime.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Ive been there multiple times already and they have been very helpful and nice.

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Repair Quality

Ive been her multiple times and each time they have provided the best service.

Customer Service

My Experience

Good job!

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Repair Quality

Customer Service

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Repair Quality

Good responsive service and staff

Customer Service

Returned Clean

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Repair Quality

Great work and great people working there.

Customer Service

Everyone was very professional and a delight to deal with.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Likely to Recommend

I would recommend anyone needing body work services

Repair Quality

I've been a Calliber Collision Customer for over 10yrs and always had good work done.

Customer Service

Your team has always been friendly and professional.

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Repair Quality

Customer Service

My Experience

Everyone was very professional and helpful throughout the entire process. Patty at the front desk was attentive and welcoming, and George, my service advisor, did a great job keeping me informed with updates on my vehicle. I really appreciated the excellent communication and customer service. Thank you for making the repair process so easy and stress-free!

My Experience

Overall, I'm satisfied with the service. However, I hope that next time my car needs repair and parts replacement, they can explain the extent of the damage and why those parts need replacing. Since I'm not a professional, I need a clearer understanding. Thank you!

Likely to Recommend

Repair Quality

Was happy with my experience at Caliber. Jorge kept me updated throughout my cars journey at this shop made my experience very smooth despite how stressful these kinds of situations can be. I am very satisfied how my vehicle turned out, looks new.

Customer Service

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Repair Quality

good communication, helpful and friendly

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I was very satisfied with the service at Caliber. They were nothing but courteous and professional. I will be taking all future needed service to Caliber. Thank you for a wonderful experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean