Caliber - El Paso - Hondo Pass
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I have taken my car to Caliber Collision for other repairs and have always been satisfied, so yes, I would recommend them to a friend or family.
Repair Quality - 5.0/5.0 -
I am very satisfied with the work done on my car!
Customer Service - 5.0/5.0 -
I am very happy with Omar's service! He is very knowledgeable and professional. I will definitely come back and recommend Caliber Collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
After reviewing our cars work.. we noticed the hood isn’t on correctly which is causing a gap and the front number is poking out as if it’s not on correctly.
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
My hood doesn’t align with the side and the number isn’t all the way in.
Customer Service - 5.0/5.0 -
Chloe was very attentive and helpful
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I can't say enough good things about Joey Montes. After my accident, dealing with repairs was stressful, but Joey made the entire experience so much easier. From the beginning, he kept me updated, answered all of my questions, and made sure my vehicle was being repaired the right way. His professionalism, communication, and attention to detail gave me complete confidence that my car was in good hands. It's not often you come across someone who genuinely cares about their customers, but Joey went above and beyond to make sure everything was handled properly. I truly appreciate all of his hard work and outstanding customer service. If you need a service advisor, I highly recommend asking for Joey Montes!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
No due to poor customer service with front desk and phone interactions. This makes the process very stressful during an already stressful event.
Repair Quality - 4.0/5.0 -
At pickup we noticed the car's weather stripping had already ripped off at the bottom.
Customer Service - 0.5/5.0 -
Brianna at Calliber Hondo Pass lacks professionalism, lacks knowledge of the process. Upon arrival to drop off and pick up, Brianna did not greet at the door, did not smile, no eye contact while talking to her.
Returned Clean
My Experience - 5.0/5.0 -
I APPRECIATED THE TIME THE SERVICE REP TOOK TO EXPLAIN HOW MY CAR WOULD BE REPAIRED AND KEPT ME UP TO DATE AS TO THE STAUS OF THE REPAIRS BEING COMPLETED ON MYMY CAR
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
CALIBER COLLISION COMPLETED THE REPAIR IN A TIMELY AND PROFESSIONAL MANNER
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very impressed with the service I received. I've been here before and was satisfied, but I don't recall being impressed. Everyone was very professional, courteous and friendly. Omar was very thorough in inspecting my vehicle and pointed out chips in the paint I hadn't even noticed, he explained the entire process, sent frequent text updates and answered all the questions I didn't know to ask. They even buffed some paint from a door ding for me.😁 Thanks Omar!!
My Experience - 5.0/5.0 -
Joey and the team did a good job. Joey was able to get my car sooner than the expected date and it was repairs were good! Thank you guys.
My Experience - 5.0/5.0 -
Thank yall for working so hard for it. I appreciate it
My Experience - 5.0/5.0 -
You all did an amazing job. Everyone was polite and helpful. My car looks like it was just driven out of the dealer’s showroom. Thank you
My Experience - 5.0/5.0 -
Thank you. Looks like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Did a very good job if I could I would give you a score of 100 thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Omar a definite asset to your organization
My Experience - 5.0/5.0 -
All the associates at Caliber were friendly and welcoming. My estimator, Chloe, was very professional and answered all my questions when I was overwhelmed about what was going on. She took time to go over everything that was done to my Honda when the work was completed. I have confidence that my vehicle is safe to drive again. Thank you, Chloe! Also, thank you, to the two drivers who brought me home and picked me up for my return to Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Spotless repair! Mr. Joey was a big help in getting everything running smoothly and quickly.