Caliber - El Paso - Ih-10

My Experience - 5.0/5.0 -

Caliber collision went above and beyond to help me with fixing my car, Thank you

My Experience - 5.0/5.0 -

I thank you all for the updates as my car repair was going under. I really liked the custom service given to me from start to finish! I also appreciate the hard work to make my car look amazing as if there was no damage!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excelente communication with clients. Delivery within the promised time. Vehicle looks like brand new after repairs. Highly recommend!! Thanks Caliber Collision!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks just like new!! Excellent job!!

Customer Service - 5.0/5.0 -

Excellent communication with clients

My Experience - 5.0/5.0 -

Professional and friendly Experience. Caliber collision sends frequent updates on the vehicles progress. Great job! Thank you

Likely to Recommend - 5.0/5.0 -

I liked the staff and the frequent updates

Repair Quality - 5.0/5.0 -

I was just happy the truck was being worked on

Customer Service - 5.0/5.0 -

My truck looks good. Thank you for keeping me updated

My Experience - 5.0/5.0 -

I’m very happy with the results of my car! The customer services is excellent and all the staff were very welcoming! I highly recommend Adan and he did an amazing job !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

DJ, Rita, Daniel. They all did a great job, even Adam from Enterprise picking me up for the car very quick. I appreciate all of you. Great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

There was bubbles on the paint work and the dents were still visible

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Both teams did a great job. We'll give the car a good test drive. But do far if give the work a 10 out of 10

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Yes, thank you I’m completely satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very pleased. I was attended to promptly and was constantly updated. Repairs were done quickly and appear to have been done correctly. Highly recommend this location.

Likely to Recommend - 5.0/5.0 -

Highly recommend

Repair Quality - 5.0/5.0 -

Ease of drop off. Great communication. So far the workman appears very good. Ease of picking up the vehicle. Totally appreciate the cleanliness of my vehicle, both inside and out, when my vehicle was delivered to me.

Customer Service - 5.0/5.0 -

Very attentive. Constant communication

Returned Clean

My Experience - 0.0/5.0 -

This is my second time here. I was obviously happy with both customer service with Adan and work done to my vehicle. Unfortunately, I can not say the same this time around. Starting with very little to none communication on updates. Vehicle was supposedly complete, but it wasn't. Took almost an entire week from the completion date to get my car. 1. Car was supposed to be done June 12, no one called or texted till I questioned if it was going to be done. Received a late text saying my new completion date would be 6/12-15. 2. 15th came along no message, I messaged around 1 pm. I called the office at 4 since I hadn't received a call or text. I wad advised the manager would call to let me know, Richard was out. I call at 430 cause I never received a call back. She put me on a brief hold and said it was ready. I start heading out at 5 called the office again to make sure everything was good to go to lick up my car, she put me on a brief hold and she said it was ready. I arrived at 520 they gave me my paperwork which I signed before seeing the car. We walk out and first thing I noticed was the left side of the front bumper had an edge that hadn't been painted. Then I noticed how unaligned the bumper was...it was and still isn't flushed as it was before. He tried pushing it in, but it never snapped into place. I mentioned it to Danny and he said it was from previous damage, I disagreed and tols him my bumper was flushed prior to. And he proceeded to tell me he had pictures. And asked if I wanted to take the car as it was. I said, no. He quickly walked in to cancel the completion for the rental. As I was leaving, I called the office and put in a complaint of the bad customer service I had just received from Danny and the work done to my vehicle, not knowing Danny was the one taking the call. I asked, who checks the work prior to calling rhe customer to ensure work has been completed. He apologized amd said he should have checked it. He pretended to hear me out as if he hadn't just talked to me. I recognized his voice and asked if he was the person that just attended me. I asked to speak to someone other than him. Rosa, the regional manager called and I let her know I wasn't happy with the customer service nor work provided. And that I didn't appreciate that the poor work was being excused with it was from previous damage. I finally got my vehicle back on the 18th, Rosa greeted me, explained why the work still not 100%. I mentioned to her my bumper did NOT look like that previous to this accident. She took me in explained with pictures on previous body work. Although, I appreciate Rosa for trying to fix the issue, I am still NOT happy with the work. I know for a fact my vehicle's front bumper was not like that. The previous damage and work done years ago in which the front bumper was replaced work was done and my bumper was aligned and flushed. I also have pictures that I can provide to prove that the bumper was put on correctly and flushed. All in all, I am NOT happy with the work done on my vehicle.

My Experience - 5.0/5.0 -

Great customer service, the estimated repair time was accurate and they kept me updated. The quality of work is excellent. Definitely recommend Caliber Collision.

My Experience - 0.0/5.0 -

My sticker has air bubbles

My Experience - 5.0/5.0 -

All the staff I dealt with at Caliber were professional and courteous. Ricardo did a great job at keeping me updated. I was offered a ride from and to the facility to leave off and pickup my vehicle for repairs. A couple things were found that still needed some finishing touches. They apologized and completed the final touches in a timely manner. Even with the extra touches needing done, I still received my vehicle before the estimated completion date. The repairs look great and I would not hesitate in recommending Caliber to friends and family. Thank you for the great job and getting my truck back on the road in a timely manner!

Likely to Recommend - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent service and I recommend to others.

Likely to Recommend - 5.0/5.0 -

Very likely.

Repair Quality - 5.0/5.0 -

Professional workmanship since updates on daily basis helped.

Customer Service - 5.0/5.0 -

Good from start to completion of work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0