Caliber - El Paso Montana

4.7 (8,629reviews)

93%

(915) 599-2507

10330 Montana Ave, El Paso, TX 79925

93%

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10330 Montana Ave
El Paso, TX 79925

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About Caliber - El Paso Montana

See Photos

10330 Montana Ave
El Paso, TX 79925

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 16 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (8,629)

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Newest
Rating

7,477 Customers Rated

5 Stars

74.5% Complete

(6427)
4 Stars

6.9% Complete

(599)
3 Stars

1.8% Complete

(152)
2 Stars

1.1% Complete

(92)
1 Star

0.5% Complete

(41)
< 1 Star

1.9% Complete

(166)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting daily text updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon completion. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Staff professionalism and friendliness were frequently commended. A few customers noted areas for improvement, including occasional misaligned parts, incomplete repairs, and inconsistent communication toward the end of the process, as mentioned directly in their feedback.

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Timeliness
Communication

"... updating through text what they were fixing on my car. They finish working on my car before the date they told me. Overall recommended this place if you car needs ..." Read more

"Ready a day early."

"The repairs were done a week sooner than originally estimated & my YARIS looks as good as new! But, going way above ..." Read more

"... multiple areas that were not symmetrical. On top of having to wait almost a month without my car." Read more

"I was told twice the work was ready and when I got there the vehicle wasnt ready"

"The repairs were spot on. Communication on what was going on was excellent also."

"Caliber Collision did an amazing job on my car, liked that they were updating through text what they were fixing on my car. They finish working on my car before the ..." Read more

"Great customer service. I appreciate the text communication daily. Communication was clear and concise. Thank you. Keep up the great work."

"From the first time I took my vehicle to get a quote they were rude. They did not want to provide me with a quote unless ..." Read more

"From the first time I took my vehicle to get a quote they were rude. They did not want to provide me with a quote unless I went through my insurance which I was not going to since the other driver was at fault and was going to use his insurance. They took photos of my vehicle but never sent me the quote. Once the other drivers insurance got involved I called to set up a drop off appointment. At the drop off I showed they the damage and told them exactly where my vehicle was hit and told them multiple times that the tire was hit and tou can clearly see damage to the rim. After they supposedly repaired my vehicle I went to pick it and noticed they took the stickers off that has the vin number and car and tire pressure off and not replace them. The explained that the tech is not great at painting the vehicle with the stickers on it so they get new stickers made from some random place. If I would have not noticed they were not going to do anything about it. They said they will call me when the stickers come in to get them placed on my vehicle. So I took the vehicle home and on the way home I could still hear the car making a noise from where the Wheel that was hit in the accident. So I contacted caliber the next day and they told me to bring the vehicle back to see what the issue was so I did. When I took it back the person took it for a drive and said it was probably the liner missing a clip so he put the clip back and drove it again. After he drove it again he said that it was the tire and would have to order a new one and to take the vehicle home and they will let me know when I can take back to get the new wheel. So now today I get another call and the person I guess in charge wants me to take it back again to get checked again. Which I do not have the time to be taking me vehicle back and forth to the shop. I work full time and also have kids with tight schedule. I can not just drop everything for the mistakes of the techs not properly inspecting my vehicle. Now the girl from caliber is saying they are not going to order the wheel that I have to take my car back now before they can move forward and it is really an inconvenience for me. Like I said I work full time and can't just drop everything. I will mot be using Caliber ever again and will let anyone else know not to do business. They are better off going to a different shop. Im still baffled how they did not properly inspected my vehicle so I dont know what else can be wrong with it if the missed that maybe the missed out issues. Im worried that they didn't even inspected the frame properly." Read less

"Car came out great. Lack of communication towards the end. My car was kept 2 extra days for it to be washed. When I received it the windows ..." Read more

Timeliness
Communication

Timeliness
Communication