Caliber - El Paso Montana
In operation 29 years, 16 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great job, good look. Thank you for finishing fast.
Customer Service - 5.0/5.0 -
Jason was great. Kept me informed and communicated well.
My Experience - 5.0/5.0 -
Jason whom worked with us kept me updated with daily updates. His professionalism was very much appreciated as well. We know who to go to for future work.
Likely to Recommend - 0.5/5.0 -
Excellent work
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
From the first time I took my vehicle to get a quote they were rude. They did not want to provide me with a quote unless I went through my insurance which I was not going to since the other driver was at fault and was going to use his insurance. They took photos of my vehicle but never sent me the quote. Once the other drivers insurance got involved I called to set up a drop off appointment. At the drop off I showed they the damage and told them exactly where my vehicle was hit and told them multiple times that the tire was hit and tou can clearly see damage to the rim. After they supposedly repaired my vehicle I went to pick it and noticed they took the stickers off that has the vin number and car and tire pressure off and not replace them. The explained that the tech is not great at painting the vehicle with the stickers on it so they get new stickers made from some random place. If I would have not noticed they were not going to do anything about it. They said they will call me when the stickers come in to get them placed on my vehicle. So I took the vehicle home and on the way home I could still hear the car making a noise from where the Wheel that was hit in the accident. So I contacted caliber the next day and they told me to bring the vehicle back to see what the issue was so I did. When I took it back the person took it for a drive and said it was probably the liner missing a clip so he put the clip back and drove it again. After he drove it again he said that it was the tire and would have to order a new one and to take the vehicle home and they will let me know when I can take back to get the new wheel. So now today I get another call and the person I guess in charge wants me to take it back again to get checked again. Which I do not have the time to be taking me vehicle back and forth to the shop. I work full time and also have kids with tight schedule. I can not just drop everything for the mistakes of the techs not properly inspecting my vehicle. Now the girl from caliber is saying they are not going to order the wheel that I have to take my car back now before they can move forward and it is really an inconvenience for me. Like I said I work full time and can't just drop everything. I will mot be using Caliber ever again and will let anyone else know not to do business. They are better off going to a different shop. Im still baffled how they did not properly inspected my vehicle so I dont know what else can be wrong with it if the missed that maybe the missed out issues. Im worried that they didn't even inspected the frame properly.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have had work done there a few times and have always had a pleasant experience and as always great work. I want to thank Jason as he has always been great and kept us updated everyday. I want to thank you Jason and your crew.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Love the communication from the beginning to the end.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Below average job. Headlights are not aligned whatsoever. No parts were replaced, simply bent back to place but it couldn’t be any more obvious. Feels like they “finished working with the car” and didn’t even bother to check if anything and I mean anything was properly aligned. Found multiple areas that were not symmetrical. On top of having to wait almost a month without my car.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Overall not happy with the service. Headlight was not installed correctly and I see dark spots while driving and it can be a hazard. The hood was not replaced, just simply bent back into place and wasn’t even a good job on doing so. Placing hands on both sides of the hood shows you how it wasn’t fixed correctly. One side of the car has gaps where the other side doesn’t. I’ll have to take the car back to get it fixed and I need to find the time to do so, and figure how I’ll manage to go to work without a car. Below average job
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I would like to give wonderful praise to Jason for keeping me updated daily on the progress of the repairs that were being conducted. I would also like to thank the maintenance technicians and receptionist for the wonderful care that was provided to the automobile and myself. I would rate this experience with 5 Stars!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done perfect my service with Jason was fantastic. He was very attentive to everything and explained everything in the process very thoroughly
Customer Service - 5.0/5.0 -
Front desk was very attentive, and when it came to my repair, I was being updated once every couple of days when there was new processes getting started, and it was nice to know when it was all happening
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason did great following up step by step the procedure and explaining in detail
Customer Service - 5.0/5.0 -
Jason was awesome
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend it
Repair Quality - 5.0/5.0 -
Hello, this is Griselda I’m very satisfied with all vehicle repairs thank very much.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber collision makes the process of repairs after an accident seem easy by communicating with the customer throughout the repair process.