Caliber - El Paso - West
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When i dropped off my vehicle, an alignment was stated it would be done due to being hit on the passenger side tire. When I picked up my vehicle, no alignment was done and I was told, "if I feel it pulling to bring it back." I definitely feel it pulling, as expected, and will be bringing it back sadly. This is a hassle because my husband, 7 month old, and I already returned the rental and dont have a secondary vehicle at the moment.
My Experience - 5.0/5.0 -
We recently had our Toyota repaired by Caliber Collision and could not be more pleased with the experience. From start to finish, the staff was friendly, professional, and easy to work with. They kept us informed throughout the process, completed the repairs exactly as promised, and delivered the vehicle on time. The quality of the work was excellent, and the vehicle looks great. It’s refreshing to work with a team that follows through on their commitments and provides outstanding customer service. We highly recommend Caliber Collision and will absolutely return for any future repair needs.
My Experience - 5.0/5.0 -
Fast and friendly interaction, kept me posted on status care came back charged and clean!
My Experience - 5.0/5.0 -
I thought the repair work was good and met my standards. The only complaint that I have is the customer service line. I called the office in El Paso where the work was being completed twice and wanted to speak with the consult. Both times I was told he was in some type of meeting. I asked if he could call me back when he was done. I never received a call back from him on both occasions. That was disappointing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work performed on my vehicle was great and the time to complete the work was fast and got me back in to my vehicle the same week I had dropped it off I am completely satisfied with the repairs on my vehicle. Thank you.
My Experience - 5.0/5.0 -
Staff was extremely friendly. Appreciated the professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Very pleased
Returned Clean
My Experience - 0.0/5.0 -
The communication throughout this process has been unacceptable. When I discussed this matter with the manager, he explained that the adjuster had departed and their secretary was new. However, such explanations are unhelpful and fail to address the core issue. Instead of providing a sincere apology, he chose to make excuses. Furthermore, I received the vehicle after it had been in the shop for three weeks. One would reasonably expect the vehicle to have been cleaned prior to its return. The paper on the floor was torn and dirty, indicating a lack of proper cleaning or care. Despite the extended duration of repairs, no effort appears to have been made to ensure the vehicle was returned in a clean and presentable condition, which is disappointing.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The lack of communication from the advisor and management, who tend to make excuses rather than accept responsibility as leaders, is concerning. My car was returned all dirty after you had our car for three weeks. Additionally, I was informed that Caliber operates on behalf of the insurance company rather than for walk-in clients. This approach, along with their treatment, is unacceptable to me.
Customer Service - 1.5/5.0 -
I am very dissatisfied with the service I received. The repair process was extremely slow, and communication from my service representative was poor throughout the entire experience. When I brought my concerns to management's attention, I was given excuses rather than solutions. That is not the type of response a customer expects when raising legitimate concerns. I was also informed that Caliber Collision's primary responsibility is to the insurance company and that they receive better pricing through insurance relationships. As a paying customer for part of my car, I found this statement concerning, and I believe other customers would as well. To make matters worse, after having my vehicle for approximately three weeks, it was returned to me dirty and not properly cleaned. After such a lengthy repair period, I expected my vehicle to be returned in much better condition. Overall, I am disappointed with the lack of communication, customer service, and attention to detail.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Brought in my car for repairs after an accident. Panel is not centered, huge gap left between panels.
Customer Service - 0.5/5.0 -
Person I met with wasn’t very informative. They don’t communicate properly with the insurance and now I have to take it back in.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Timely and to the perfection
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service by all especially Isaac! Thank you for making me feel safe and in good hands!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Issac is awesome and a pleasure to work with him! He made me feel that I was in great hands with Caliber Collision!