Caliber - Fairfield Township

4.7 (776reviews)
94%
6730 Gilmore Rd,  Fairfield Township,  OH  45011

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (776)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or better than expected, including impressive color matches. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Staff friendliness and professionalism were frequently commended, and the convenience of coordinating rentals on-site was appreciated. A few customers noted areas for improvement directly from their experiences, including occasional delays in completion dates, isolated quality concerns such as misaligned parts or unresolved issues, and instances where communication fell short of expectations.
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"My first time using this location. Service, repair, and follow-up were of the highest quality"
"Excellent customer service. Constant communication. Repairs were first class. Team was quite friendly."
"It did well from CSR perspective. Lot of improvements desired from workmanship."
"It is right part, but it looks like not really new, you can see small fade on the part also you can see light scrach on the repaired tail ..." Read more
"... deer hit her car. The communication was great and they didnt stop until everything was fixed. Will definitely go back if the need arises." Read more
"Communication was excellent, service was timely and the repairs were finished even sooner than expected."
"... very happy with the work that was completed, and the full and complete communication throughout the process." Read more
"... call as I was informed daily from start to finish. I appreciate the consistent communication. Thanks so much." Read more
"We went weeks without hearing from anyone. The only way we got details about what was happening ..." Read more
"Communication was poor. Follow ups did not happen in a timely manner. Promised call backs did not happen. The update link ..." Read more

My Experience

Caliber did an excellent job on my car repairs. They kept me updated on the process through texts. The repairs were completed in a very timely manner, being finished actually 2 days before the projected date.

My Experience

We were very impressed with the expertise and professionalism that Caliber Collision provided. We were kept informed of the status of our vehicle every step of the way. Great experience, would definitely recommend!

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My Experience

There really was nothing else that could be done. I was notified thru the whole process every day. Every person I dealt with was very nice and professional. I would highly recommend you guys for sure.

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Returned Clean

My Experience

Great experience!

My Experience

I'm very happy with the work that was completed, and the full and complete communication throughout the process.

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Repair Quality

I was very pleased with the regular updates and the total time to completion. I was also very satisfied with the quality of the work completed.

Customer Service

Easy to schedule, drop off was quick, pick up and payment were quick. No surprises.

Returned Clean

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Returned Clean

My Experience

Repaired my car faster than originally estimated. Very clear and consistent communication. The repair looks great - thanks!

My Experience

They did a outstanding job on my wife car.would definitely recommend them to everyone. Thanks again for the great job.

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Returned Clean

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Excellent people and service

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2nd care I have used them on and service was better than expected.

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My Experience

I was kept well informed about my repairs. Job was well done. Richard was great!

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They did a great job cleaning my car up! The repairs were excellent.

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My Experience

I’m satisfied with the results, but it look much longer to get the car back than originally agreed as the painter found more cracks and it needed to be fixed again.

My Experience

My Experience

My Experience

Robert K. was great! He was super responsive and kept me updated daily!

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Repair Quality

I appreciate the whole staff that I dealt with. The receptionist was so polite and helpful. Robert helped this experience go so smoothly and I appreciate him so much. I would definitely send people with collision needs to this establishment for sure. I also left a 5star review on your website because I was extremely happy with my results. My vehicle looks just like it did when I got it. Thank u again

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