Caliber - Fairfield Township

4.7 (813reviews)
94%
6730 Gilmore Rd,  Fairfield Township,  OH  45011

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (813)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking new or better than expected, and color matches noted as perfect. Timeliness was a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism and friendliness were recurring themes, with customers feeling well-supported from drop-off to pick-up. Several customers noted added touches such as vehicle cleaning and assistance with rental car coordination. A few customers mentioned delays or incomplete repairs as areas for improvement, and isolated concerns about communication gaps and workmanship were noted directly from their feedback.
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"Communication was excellent, service was timely and the repairs were finished even sooner than expected."
"Caliber did an excellent job on my car repairs. They kept me updated on the process through texts. The repairs were completed in a very timely manner, ..." Read more
"... call as I was informed daily from start to finish. I appreciate the consistent communication. Thanks so much." Read more
"Communication was poor. Follow ups did not happen in a timely manner. Promised call backs did not happen. ..." Read more
"Great communication… through text, email, and in person conversations."

My Experience

I never thought I'd deal with this company twice in one year, let alone 2months from each other. But im so glad and satisfied with the work caliber collision did both times. They really made both my experiences amazing and easy. Would do a commercial for this company lol because everyone I've met there has been awesome and very helpful. Thank you all again now I dont wanna see you all for collision work no time soon but thank u all very much again

My Experience

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Hi! I replied back Friday to the text thread but dont know if it was seen. My only issue is the black grip strip (Whatever its called) on bumper by truck lid has a few bubbles in it. Want to make sure if that gets worse you all will repair it

Customer Service

Returned Clean

My Experience

Good work

My Experience

The repairs appear to fully correct the damage done.

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Customer Service

Very friendly and knowledgeable!

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Great communication by the tech updating g me with the status of my repair. Very helpful and professional. Doesn't meet the standard, he set the standard.

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Returned Clean

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My Experience

I had a great experience at Calliber Collision. What I thought was going to be a dreadful and long process, was overall an easy and quick process. Davonte was super nice and very helpful during the process!

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Returned Clean

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I think Caliber Collision is a good place and their work is professional.

Repair Quality

I was treated well, and I really appreciate it. The work done to fix my car was really good work.

Customer Service

I like the people who worked there. I thought they were kind and professional.

Likely to Recommend

Repair Quality

communication was amazing! car was done by estimated time.

Customer Service

Returned Clean

My Experience

Shop was great, my insurance on the other hand was not and made things complicated for me and the shop. Other than that the service was great!

Likely to Recommend

Repair Quality

Caliber collision was great to work with. However my insurance company screwed everything up and it shouldn't have been sent there. Then whoever actually did my repairs, JB welded my car for $1800. I'm not very happy.

Customer Service

Truthfully you guys were the only good part. Unfortunately my insurance is dumb and my car should've never been sent to your shop. Midas absolutely butchurd that repair job and it is very temporary. Other than that my friend comes to your shop and has never had an issue. Also you guys are the only people who communicated with me the entire time.

My Experience

Customer service could not be better.

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Great customer service.

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Devonte was very informative and help walk through everything throughly

Returned Clean

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Returned Clean

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