Caliber - Festus

My Experience - 5.0/5.0 -

Very Happy !!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m very happy with the work that was done!! It looks like a New Car!!!!

Customer Service - 5.0/5.0 -

Every one was friendly and helpful!! Excellent work !!

My Experience - 5.0/5.0 -

Very friendly and helpful

My Experience - 5.0/5.0 -

The car looks as good as new! Awesome job!

Likely to Recommend - 5.0/5.0 -

The repairs and paint are spot on... can't tell there was ever any damage.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone I met at the Festus location was exceptionally helpful!

My Experience - 5.0/5.0 -

Everyone one was so nice and a joy to work with. My car looks like new. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks soooo much for cleaning the front windshield. You don't know how much that meant to me. Everyone was so friendly ,kind and informative. Thanks soooo much from Archie and Virginia . Will gladly recommend your company. Thanks again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’m very happy with my overall experience with Caliber Collision in Festus, MO. They completed the work very quickly and the car came back cleaner than it’s ever been before. Excellent staff. Excellent work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Super fast, car came back in perfect shape and super clean! Staff was professional, friendly and helpful.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The place started disassembling my car before finding out that it was total loss due to hail .the windshield was drivable since they took off the windshield I had to have it replaced . The damaged paint that was I damaged before . Not happy with the process . Probably won’t consider caliber again

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You guys were fantastic from the beginning to the end!! Can’t thank you enough!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was fantastic

Customer Service - 5.0/5.0 -

Couldn’t be any better

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Returning our calls was slow or non existent.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0 -

Overall, other than the gentleman I spoke with in the Festus office a couple times about the increase in work to be completed and associated costs, the whole experience was gut wrenching. The man I spoke with concerning why my truck wouldn’t be completed as promised explained to me that he didn’t actually get the truck for over 10 days after I dropped it off, so basically pushed that back to the Farmington office, who in turn said “We don’t have any of your information anymore, that job was sent to Festus”. The gentleman in Festus said he would talk with his GM, and ultimately I understood him to say they would need to speak with someone else, maybe a regional manager?) I think he said her name was Jennifer, but that she was on vacation, and that someone would get back with me. That never happened. When I went to pick up the truck I asked the girl at the front desk that took my payment what I needed to do as far as the rental car and she said “You just leave it here with us, you’re good, everything is taken care of”, Naturally I just thought somehow it had been taken care of by Caliber. It wasn’t until nearly a week later when Enterprise called me to ask about my experience and let me know they would be charging my credit card on file for the additional days over the 30 days covered by my insurance. This was frustrating, only because I addressed this very issue multiple times with the front desk staff at the Caliber location in Farmington. They assured me I would have the truck back within 30 days, then when I found out due to additional work and parts needed to complete the job the truck wouldn’t be done within that timeframe the Farmington office just pushed me off to the Festus office saying that once it gets sent out they have nothing to do with it.

Repair Quality - 0.5/5.0 -

Overall, the worst experience I’ve ever had with an auto-body repair company. Aside from being the most expensive repair I’ve ever had done, the work completed was the most disappointing I’ve ever had done on a vehicle. I still have a dent and a few minor chips in the paint that no one explained would not be repaired until I went to puck up the truck.. In addition it was dirty when I got it back. I’ have never ever been to any auto repair shop where when i picked up my vehicle it was dirtier than when I dropped it off. I was also told I would have my truck back within 30 days and ended up with a bill for my rental car when it wasn’t completed as promised. The gentleman I spoke with at the Festus location was kind overall during the process, but I haven’t spoken with him since picking up my truck. I really just didn’t see the point in reaching out based on the service thus far. I spoke with him one time prior about a concern I had regarding not getting the truck back when I was promised (within 30 days) and I think he was trying to address the issue, but ultimately got nowhere with that. Basically Farmington pushed it off on Festus, then Festus pushed it back on Farmington. I was actually just going to let that go, because having quality work done was what was most important to me. That unfortunately did not happen. General Impression: Caliber was good at making promises and with updates on additional expense and time needed to complete the job “right”, but not good at explaining that they weren’t going to complete all the required work to restore my vehicle or being accountable for their promises. Farmington and Festus also seemed to not have or want anything to do with each other even though they’re both Caliber locations which was frustrating. The whole experience left me feeling extremely upset, discouraged and unsatisfied.

Customer Service - 0.5/5.0 -

The office staff in Farmington was dishonest about the timeframe pertaining to the work needed to complete the job. They told me just to bring my vehicle in and they would take care of everything. The day I came in I saw they were extremely busy and asked about the timeframe again, actually two more times.. I explained I could bring my truck back when they could start work and the front office assured me it was not a problem and to leave my vehicle. It would be taken care of. Bottom line, I took her word and it was no good. Also, when the vehicle was “complete” and ready to pick up it was dirty and still had a dent in it and a few minor paint chips. The kid that gave me the keys and walked out to the lot with me didn’t have any idea about the repairs I was supposed to receive and said all they did was PDR. When I explained that’s not what I was told from the estimator in Festus he had to look through the paperwork and started back talking on what he originally said. He either didn’t know what was going on or I was just deliberately lied to about the work to be completed. I left there feeling extremely dissatisfied, confused and literally sick.

My Experience - 5.0/5.0 -

Great customer service and fixed everything better than I expected, in less time that I expected.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The work itself was great but we had to initiate all communications.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication throughout the whole process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I already passed on my compliments to the staff face to face. Great folks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Appreciated the communications on the progress.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very comfortable with everybody I met on my initial consultation. They were real people they had senses of humor and it wasn't just yes ma'am yes ma'am, but more conversation. I will come back again if I would need to.

Likely to Recommend - 5.0/5.0 -

I would use them again myself if necessary

Repair Quality - 5.0/5.0 -

The car looks great, and everybody at the shop was very nice.

Customer Service - 5.0/5.0 -

As I said, all people at the shop are very nice and accommodating since I had late in the day drop off and pick up

Returned Clean