Caliber - Forest Park OH
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you, thank you, thank you Caliber Collision for repairing my car. Your professionalism and kindness was much appreciated. I will definitely recommend you to my friends and family. You all did an excellent job. Sincerely, Lisa
My Experience - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
To notification when another shop will be completing your repairs , than where you drop it off
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Have never had a problem so from this first experience I would say they did good work.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
10 local but corporate was terrible.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job as always
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice experience. The staff was very friendly and addressed all of my concerns
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I think using after market parts resulted in slightly less than perfect results, though it is probably adequate.
Customer Service - 4.5/5.0 -
I liked how we were kept informed via text of the progress. I would have given a 10 but we had some miscommunication on the day we were ready to pick up the car and we had to make two trips since it wasn’t quite ready. I accept that ai may have misunderstood but I thought it was going to be ready at 3:00 pm and we had to go back again at 4:45 pm to get it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You are very beautiful people and I love all the respect that you gave me I would send anyone that needs car repair to you thank you
Customer Service - 5.0/5.0 -
Very special people
My Experience - 5.0/5.0 -
Calliber treat you like top notch customers and committed to remaining on schedule with vehicle repairs. I got my vehicle fixed and returned two days earlier than originally quoted
Likely to Recommend - 4.0/5.0 -
The repair was excellent; however, they need to improve the cleaning of the vehicle before returning it.
Repair Quality - 5.0/5.0 -
They did a great Job on the repair.
Customer Service - 5.0/5.0 -
Staff is very nice and friendly .
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and car was returned clean and in great shape
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am writing to address the communication I've received, or rather the lack thereof, regarding the repair status of my vehicle. Following my recent visit to your facility, I was assured that I would be kept informed of my vehicle's progress. Unfortunately, a full week elapsed without any updates, necessitating my call to inquire about the status. During that conversation, I was informed that a text message had purportedly been sent, and I was given a completion estimate of May 20th. While I did receive two text messages in the subsequent week, the most recent update arrived yesterday, advising me that the vehicle would not be ready until today. This last-minute notification of a delay, especially given the prior commitment for completion, is rather perplexing. It would have been highly beneficial to receive advance notice of any schedule adjustments, allowing for better planning on my part. I would appreciate a clearer understanding of the current status and a commitment to more proactive communication moving forward, particularly concerning any deviations from previously advised timelines.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I am writing to address the communication I've received, or rather the lack thereof, regarding the repair status of my vehicle. Following my recent visit to your facility, I was assured that I would be kept informed of my vehicle's progress. Unfortunately, a full week elapsed without any updates, necessitating my call to inquire about the status. During that conversation, I was informed that a text message had purportedly been sent, and I was given a completion estimate of May 20th. While I did receive two text messages in the subsequent week, the most recent update arrived yesterday, advising me that the vehicle would not be ready until today. This last-minute notification of a delay, especially given the prior commitment for completion, is rather perplexing. It would have been highly beneficial to receive advance notice of any schedule adjustments, allowing for better planning on my part. I would appreciate a clearer understanding of the current status and a commitment to more proactive communication moving forward, particularly concerning any deviations from previously advised timelines.
Customer Service - 2.0/5.0 -
I am writing to address the communication I've received, or rather the lack thereof, regarding the repair status of my vehicle. Following my recent visit to your facility, I was assured that I would be kept informed of my vehicle's progress. Unfortunately, a full week elapsed without any updates, necessitating my call to inquire about the status. During that conversation, I was informed that a text message had purportedly been sent, and I was given a completion estimate of May 20th. While I did receive two text messages in the subsequent week, the most recent update arrived yesterday, advising me that the vehicle would not be ready until today. This last-minute notification of a delay, especially given the prior commitment for completion, is rather perplexing. It would have been highly beneficial to receive advance notice of any schedule adjustments, allowing for better planning on my part. I would appreciate a clearer understanding of the current status and a commitment to more proactive communication moving forward, particularly concerning any deviations from previously advised timelines.
My Experience - 5.0/5.0 -
Great staff. Excellent attention to detail. Would recommend them to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jess and Stephanie, where are Direct contacts? They were both great in helping us through the repair process. We interacted mostly with Jess. She was very helpful and went above and beyond with assisting us and keeping us updated during the repair process.
Likely to Recommend - 5.0/5.0 -
We chose Caliber Collision because of the lifetime warranty for the original owner. And that they have a repair shop local to our home in Connecticut in case a problem should arise with the repair.
Repair Quality - 5.0/5.0 -
We had a very good experience with Caliber Collision. Stephanie at the front desk was very pleasant and professional. Are estimator Jess was great. She did a fantastic job with keeping us updated during the repair process.
Customer Service - 5.0/5.0 -
We interacted most with Jess. The customer service she provided was outstanding.
My Experience - 5.0/5.0 -
Great work. Tremendous customer service.