Caliber - Forest Park OH
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
The repair was excellent; however, they need to improve the cleaning of the vehicle before returning it.
Repair Quality - 5.0/5.0 -
They did a great Job on the repair.
Customer Service - 5.0/5.0 -
Staff is very nice and friendly .
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and car was returned clean and in great shape
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am writing to address the communication I've received, or rather the lack thereof, regarding the repair status of my vehicle. Following my recent visit to your facility, I was assured that I would be kept informed of my vehicle's progress. Unfortunately, a full week elapsed without any updates, necessitating my call to inquire about the status. During that conversation, I was informed that a text message had purportedly been sent, and I was given a completion estimate of May 20th. While I did receive two text messages in the subsequent week, the most recent update arrived yesterday, advising me that the vehicle would not be ready until today. This last-minute notification of a delay, especially given the prior commitment for completion, is rather perplexing. It would have been highly beneficial to receive advance notice of any schedule adjustments, allowing for better planning on my part. I would appreciate a clearer understanding of the current status and a commitment to more proactive communication moving forward, particularly concerning any deviations from previously advised timelines.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I am writing to address the communication I've received, or rather the lack thereof, regarding the repair status of my vehicle. Following my recent visit to your facility, I was assured that I would be kept informed of my vehicle's progress. Unfortunately, a full week elapsed without any updates, necessitating my call to inquire about the status. During that conversation, I was informed that a text message had purportedly been sent, and I was given a completion estimate of May 20th. While I did receive two text messages in the subsequent week, the most recent update arrived yesterday, advising me that the vehicle would not be ready until today. This last-minute notification of a delay, especially given the prior commitment for completion, is rather perplexing. It would have been highly beneficial to receive advance notice of any schedule adjustments, allowing for better planning on my part. I would appreciate a clearer understanding of the current status and a commitment to more proactive communication moving forward, particularly concerning any deviations from previously advised timelines.
Customer Service - 2.0/5.0 -
I am writing to address the communication I've received, or rather the lack thereof, regarding the repair status of my vehicle. Following my recent visit to your facility, I was assured that I would be kept informed of my vehicle's progress. Unfortunately, a full week elapsed without any updates, necessitating my call to inquire about the status. During that conversation, I was informed that a text message had purportedly been sent, and I was given a completion estimate of May 20th. While I did receive two text messages in the subsequent week, the most recent update arrived yesterday, advising me that the vehicle would not be ready until today. This last-minute notification of a delay, especially given the prior commitment for completion, is rather perplexing. It would have been highly beneficial to receive advance notice of any schedule adjustments, allowing for better planning on my part. I would appreciate a clearer understanding of the current status and a commitment to more proactive communication moving forward, particularly concerning any deviations from previously advised timelines.
My Experience - 5.0/5.0 -
Great staff. Excellent attention to detail. Would recommend them to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jess and Stephanie, where are Direct contacts? They were both great in helping us through the repair process. We interacted mostly with Jess. She was very helpful and went above and beyond with assisting us and keeping us updated during the repair process.
Likely to Recommend - 5.0/5.0 -
We chose Caliber Collision because of the lifetime warranty for the original owner. And that they have a repair shop local to our home in Connecticut in case a problem should arise with the repair.
Repair Quality - 5.0/5.0 -
We had a very good experience with Caliber Collision. Stephanie at the front desk was very pleasant and professional. Are estimator Jess was great. She did a fantastic job with keeping us updated during the repair process.
Customer Service - 5.0/5.0 -
We interacted most with Jess. The customer service she provided was outstanding.
My Experience - 5.0/5.0 -
Great work. Tremendous customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process was smooth. Staff was helpful. Car looked great!
Customer Service - 5.0/5.0 -
They were awesome. Professional and very helpful and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service and finished job was above and beyond my expectations. Very satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome eas very happy with everything and Barry did a great job of helping me through the process and keeping me updated thabks everyone, you're the best
My Experience - 5.0/5.0 -
This was the best experience I have ever had. Thanks a bunch. . My car looks good.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Took a long time but otherwise good
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
super nice people and knowledgeable...kept me informed and did a great job
Customer Service - 4.5/5.0 -
Great...always available to answer questions and even took care of my returning my rental
My Experience - 5.0/5.0 -
Great team that repaired my car. I will be returning if I need repairs in the future.