Caliber - Fort Worth - Harmon
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
You guys rock!
Repair Quality - 5.0/5.0 -
Quality of service and customer care was outstanding
Customer Service - 5.0/5.0 -
I have never been treated with such care and professionalism when it comes to car repair
Likely to Recommend - 5.0/5.0 -
Great service. Well informed. It was a great experience.
Repair Quality - 5.0/5.0 -
Car looks perfect. Returned very clean.
Customer Service - 5.0/5.0 -
Very friendly and prompt service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with everything at Caliber Collision. Everything was great from the moment I walked in to drop the car off. I was kept informed about what was going on through the whole process and the work performed was excellent. I will definitely refer anyone needing a body shop to Caliber Collision. Thanks for everything.
Customer Service - 5.0/5.0 -
Customer Service was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, regular vehicle status updates, on time repair, great price and excellent vehicle repair outcome.
Customer Service - 5.0/5.0 -
Great customer service, regular vehicle status updates, on time repair, great price and excellent vehicle repair outcome.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work , but not good customer service
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Wasn’t getting much update when my car would be ready
Likely to Recommend - 0.5/5.0 -
I have already told my friends and family to never use caliber collision and explained the horrible experience I had.
Repair Quality - 0.5/5.0 -
First and foremost the quality of the paint job for my tailgate was subpar. There dirt and debris under the paint and is noticeable at a distance. The overall cleanliness was extremely disappointing. The shop left wax build up around my door jams and seals. There was a lot of white splatter in the bed of my truck that the manager claimed to be polishing compound. I refused to accept my truck in that condition and the manager agreed to keep the tailgate and have it resprayed and will order me a mobile detailed to come clean my truck correctly. The manager claimed my tailgate would be ready that Friday evening, 10/2 but I never received a phone call. I called again today on 10/5 and was told my service advisor was busy and could not take a phone call and they would call me back. I explained to the secretary that I was working directly with the manager and that I did not have a service advisor, she said yeah that’s what I meant. I explained to her that I was getting ready to leave my house to go to work and would like a phone call in the next ten minutes so I knew whether or not to stop by on my way to work. This was at 11am. It is now after 1pm and I still have not received a phone call from the secretary, an advisor or the manager. This is bay far the worst level of customer service I have ever received and can assure you I will never be returning to a Caliber Collision ever again.
Customer Service - 0.5/5.0 -
See previous comment. I thought this was going to be fixed last Thursday 10/1 when I spoke with the manager but here I am Monday 10/5 still without my tailgate and zero phone calls from him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
Excellent customer service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This is the third accident my vehicle has been involved in. The first was a total bumper replacement and it took 4 days. Second was hit from the side and both passenger doors and running bored replaced and it took 4 days. This was the most minor accident compared to the other two and it took two weeks. This was a terrible experience and I have no idea why. They told me my car was ready and when I showed up the next morning to pick it up I had to wait 20 minutes because they were cleaning it. Seriously, why wasn’t this done when you told me my car was ready. Why did it take two weeks when the other location completed both repairs in under a week. This cost me $750 out of pocket for a rental car for 16 days that I am not waiting on insurance to reimburse. This is crazy!
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Very little to no communication. I have had a total bumper replacement before at the Caliber Collision of Western Center/I35 and they were far superior in every way. I will never come back to this location again for multiple reasons.
Likely to Recommend - 2.0/5.0 -
As part of the final delay, I was advised that my vehicle was at the dealer for programming. When my insurance agent asked where I would like to have my vehicle serviced, Caliber was recommended, but I was also told I could choose where I wished service performed. I originally considered taking my vehicle to the dealer, but was assured that Caliber was a premium full service provider. I accept fault for not clarifying if ALL the service would be in house. If I had known my vehicle was going to end up at the dealer, I would have chosen the dealer to start with.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Cust. Ser. as regards staff being courteous and professional in demeanor I rate a 10, HOWEVER, 3 deadlines were missed. Tentatively the vehicle was to be ready on Tues., then rescheduled to Wed. due to a vendor not providing a stripe in time. This did not occur and was rescheduled to Thurs. noon. This was also not met and I was advised to arrive at 3 pm. A company should not over promise and under deliver. A customer also has to make plans. After the first vendor issue, every effort should have been made to not fail 2nd or 3rd time. (Tues, Wed. Thurs noon)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job of repair to "like new" condition.
Customer Service - 5.0/5.0 -
Great follow-up and complete follow through. They will not stop trying until customer gives them 100% rating. When they say warranty, they really mean it.