Caliber - Fort Worth - West
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
Mr. Flowers was very helpful an I enjoyed working with him.
Repair Quality - 2.0/5.0 -
I had to send the vehicle back for rework twice. The first time, the door had to be stripped and repainted due to issues in the workmanship and drying process. The second time, some of the pieces that had been disconnected needed to be reattached and trash was left in the vehicle when it was turned over to me.
Customer Service - 3.5/5.0 -
Customer service was very accommodating, however, it was negatively impacted by the work performance.
My Experience - 5.0/5.0 -
Thanks Tasha for your kindness, your updates, and to the technician who repaired the damages. Great work, you all. My rhythm is restored at a higher level. Thanks USAA for the referral and compensation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Billy kept me informed regularly - was very professional and I am very happy with the work performed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was out of town. My wife had to drop off/pickup herself. The receptionist was rude and not helpful, making it an unpleasant experience. I've been using caliber for 15 years, and I am now looking for a new repair company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
I had to point out things that wer not done to my satisfaction
Customer Service - 2.5/5.0 -
I pointed out problems with there work and the representative challenged me and said the work looks ok I said I don't want ok I want like it was before the damage
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Some retaining hardware not installed. Caused a return visit about 100 mile round trip.
Customer Service - 2.5/5.0 -
Would not accommodate my night shift schedule for drop off. On drop off and pickup, I noticed bottled water offered to all customers except me and my wife. However both times asked and did receive.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I'll be taking the car to Ford for front end inspection real soon.
Customer Service - 5.0/5.0 -
Tasha really made me feel like I made the right choice in choosing Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
If USAA recommended us to ya'll then I also will recommend ya'll to friends and family members.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Caliber collision was very annoying by calling me every single day until I scheduled my appointment with them. I repetitively told them I would get back with them soon, as I had other issues going on. After giving them a day that I would return and schedule the appointment, they still continued to call every day. This was extremely annoying.