Caliber - Frisco - Downtown
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Martha was amazing!! She followed up and always kept me updated. I have managed a large collision center for many years before retiring from the industry. Martha is a valuable asset to your company! Much respect to her inner personality communication.
My Experience - 5.0/5.0 -
I had a wonderful experience with Caliber Collision. The entire repair process was handled professionally, and I’m extremely happy with the quality of the work. A special thank you to Chuck, the Senior Advisor, who truly went above and beyond. He was incredibly humble, kind, and professional throughout the process. My vehicle was originally expected to take a few more days, but Chuck and the team completed it 5 days ahead of schedule so I could have it back for the weekend. What impressed me even more was that Chuck waited an extra 30 minutes on a Friday evening for me to arrive and personally made sure I was able to pick up my vehicle. That level of customer care is rare and genuinely appreciated. The repair itself looks great, and the entire experience exceeded my expectations. Thank you, Chuck and the Caliber Collision team, for the excellent workmanship and exceptional customer service. Highly recommended!
My Experience - 5.0/5.0 -
Doug was extremely helpful from day one all the way to the finish of my vehicle’s repair. We felt like we were in good hands as he walked us through an estimate, gave advice on handling the insurance, and kept open communication during the process of getting the work done. He was even able to complete the work sooner than expected, and we greatly appreciate the time and effort he put into helping us as customers! He also provided us a shuttle when in need. Top notch customer service!
My Experience - 5.0/5.0 -
Very professional...knowledgeable and courteous. Very pleased with work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Dealing with repairs is not always fun but from the moment I walked in it was a great experience. Doug greeted me right away and walked me through everything from detailing repair to arranging rental. Even when picking up my vehicle, I dropped off rental at Caliber instead of having to worry about getting it to the rental place. In addition work was impeccable. Thank you to Doug and the rest of the team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I recently took my car to the Caliber Collision location in downtown Frisco on John W. Elliot Dr for repairs. From drop-off to final delivery, the team kept me updated on the repair status throughout, and everyone I interacted with was friendly and professional. I especially want to call out my service advisor, Chuck. He was honest and upfront about the repair costs from day one, walked me through exactly what needed to be done, and set realistic expectations from the very beginning. He followed through on every promise and made what could have been a stressful process feel completely manageable. At pickup, Jordan also helped us out and was friendly and polite. I’d definitely recommend this location for anyone in need of body shop or collision repair services.
Customer Service - 5.0/5.0 -
From drop-off to final delivery, the team kept me updated on the repair status throughout, and everyone I interacted with was friendly and professional. I especially want to call out my service advisor, Chuck. He was honest and upfront about the repair costs from day one, walked me through exactly what needed to be done, and set realistic expectations from the very beginning. He followed through on every promise and made what could have been a stressful process feel completely manageable. At pickup, Jordan also helped us out and was friendly and polite. I’d definitely recommend this location for anyone in need of body shop or collision repair services.
My Experience - 5.0/5.0 -
Chuck was awesome. Not only does the work look great, but he also went out of his way to help coordinate a ride to work, making drop off and pick up easy. Prices were very reasonable. Definitely recommend him and Caliber Collision.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Martha was excellent and made the entire repair experience so easy. She was extremely helpful, professional, and went out of her way to guide me through the process. She also explained how rental car pickup and drop-off could be handled more conveniently in the future, which I really appreciated. The repair quality was excellent, and my car looked and felt almost brand new when I picked it up. Thank you, Martha and the Caliber Collision team!
Customer Service - 5.0/5.0 -
“Martha was amazing throughout the entire process. She was friendly, professional, informative, and went above and beyond to make everything easy for me.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Doug and the team did a great job. Thanks to all involved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
I am very disappointed with the inspection and customer service I received from the collision company representative, Chuck. The inspection did not appear to properly address the damage to my driver’s seat and the electrical system in the driver’s door. The impact from the other vehicle was significant, and the door’s electrical open/close function was affected after the collision. I believe these items should have been thoroughly inspected to determine whether they were collision-related. Instead, I was told that the issue was simply “wear and tear” and that I would have to pay out of pocket. I was not satisfied with the explanation because the problem occurred after the collision and should have been properly investigated. Unfortunately, the communication was also very disappointing. During the phone call, Chuck was rude and did not make me feel that my concerns were being taken seriously. I expect a collision repair representative to conduct a careful inspection, clearly explain the findings, and treat customers respectfully. I would strongly recommend getting a second inspection or independent assessment when there is a disagreement about whether damage is collision-related.
Customer Service - 1.0/5.0 -
I am very disappointed with the inspection and customer service I received from the collision company representative, Chuck. The inspection did not appear to properly address the damage to my driver’s seat and the electrical system in the driver’s door. The impact from the other vehicle was significant, and the door’s electrical open/close function was affected after the collision. I believe these items should have been thoroughly inspected to determine whether they were collision-related. Instead, I was told that the issue was simply “wear and tear” and that I would have to pay out of pocket. I was not satisfied with the explanation because the problem occurred after the collision and should have been properly investigated. Unfortunately, the communication was also very disappointing. During the phone call, Chuck was rude and did not make me feel that my concerns were being taken seriously. I expect a collision repair representative to conduct a careful inspection, clearly explain the findings, and treat customers respectfully. I would strongly recommend getting a second inspection or independent assessment when there is a disagreement about whether damage is collision-related.
Returned Clean
My Experience - 5.0/5.0 -
Chuck was great! He went above and beyond, and kept us well informed. Very pleased to have worked with him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice fix on the car, looks like brand new, so far no issue found
Customer Service - 5.0/5.0 -
Very good services, updated customers about the progress timely, helped customers handle the process with insurance company and returned the rental car for customers so customers don't have to drive to rental car place.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great and was completed faster than I thought
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My agent was very helpful and amazing tho the whole process
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10/10 service very professional and quick