Caliber - Frisco - Downtown
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
great communication throughout the repair process and your collaboration with my rental car company and insurance provider made it really convenient
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone I spoke to was very nice and helpful. The car looks good as new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very nice and informative. Great place!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
There are certain things that still needs to be taken care of. I have to take my car back to fix those. The manager said he will take care of it. But the staff were not nice.
My Experience - 0.0/5.0 -
The bumper that was replaced isn't completely aligned with hood. They're uneven. Also, I asked about marks made on the paint when I brought the car for a repair a few years ago. The marks are still there.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
the bumper is not completely aligned with the hood. Also, I asked for Caliber to look at the paint that they damaged a couple of years by marking on it. the marks are still there.
Customer Service - 2.5/5.0 -
the emails were automated. I didn't feel that they really knew the status of my car. I was told Friday afternoon but never heard from anyone until Tuesday afternoon, after I called first.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Very satisfactry
My Experience - 5.0/5.0 -
Your team went above and beyond to make our car repair experience a positive one. Thank you so much for making our car as good as new! We appreciate your hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I well certainly recommend Caliber Collision to my friends if they need your services
Repair Quality - 5.0/5.0 -
Vehicle looks great and very quick turnaround
Customer Service - 5.0/5.0 -
Staff was very helpful and friendly
Returned Clean
My Experience - 0.0/5.0 -
Work on vehicle was satisfactory; however customer service & transparency was lacking. Examples: email updates were vague. When called via phone for updates, vague as to current status of vehicle. Originally told that would take 1 week for repairs; however went through weekend as well. Instead of being told that they received a broken replacement part, just updated me that would be extra day (even though asked for more specifics why). I didn't find out about specifics until my husband called for update. Customer service appears to have gone down since changing from Herb's Paint/Body to Caliber Collision.
My Experience - 0.0/5.0 -
Damage to the vehicle caused by accident was fixed but when I picked up the vehicle there was damage to the spoiler which was not present earlier. Though my contact at caliber did mention they are going to fix it next week, it’s completely unacceptable for my vehicle to have additional damage caused at the facility. Would have expected my vehicle handled With care. Also I got my vehicle after 4 weeks of wait and now i will have to come over to caliber to get the additional damage fixed while I wait.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I got my vehicle after 4 weeks and noticed that there was additional damage to the rear bumper. Its unacceptable to have damage caused at the facility, would expect more care to be taken while handling vehicles. So the supervisor replaced the part with help of the insurance, once the part was replaced i noticed a scratch on the newly replaced part. Now i will have to go to the center to fix the part again.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They repaired some and replace other parts, put old head light in replace other one,