Caliber - Frisco Express
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Work was completed ahead of schedule and looks flawless. I have noticed, however, that the repair estimates tend to go up as work progresses. This has happened every time. Not sure what to make of that, but from my experience the trend is real.
My Experience - 5.0/5.0 -
The staff was extremely courteous, helpful, and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I gave the team an eight. The reason is I would have liked the service advisor to contact me on a regular basis (even once a week) to let me know the status of my car. Instead, I had to call to get answers.
Customer Service - 4.0/5.0 -
The front desk person, I think it was Amanda, was great. Kevin was good when I could get him.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Repair work was great, just wish updates were communicated more frequently.
Customer Service - 3.0/5.0 -
Updates about my repair was not communicated very frequently, causing me to have to contact about the progress of the repair. Text message were also very vague and didn't give much information when providing updates.
My Experience - 5.0/5.0 -
Andy was a great resource throughout my repairs. He provided excellent updates and communication, I never had to worry about the process. Thanks for getting me fixed up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Don’t tell me you would fill my truck up and not do it. That’s considered lying and that’s not ok with me
Repair Quality - 2.0/5.0 -
Was told when I talk to you all that you would fill my tank up and then once I picked my car up nobody knows anything about it. I will go to the dealership if I need something again. Sorry but if you didn’t say it then I wouldn’t have been expecting it. Seems like it was a ploy to bring my truck in because I had many options my insurance would cover.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Andy and his team were a pleasure to work with. My car looks better than new. The repair process was quick and easy. I’m thankful I chose to use Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciate their high values and dedication for customer service.
My Experience - 0.0/5.0 -
there was a gap between two rear lights, had talked with people he is saying keep saying this is what it is and can't be fixed. keep saying this is like that before it came here, he didn't realize its due to accident I was there to fixed it. They didn't clean car, dust or mud in trunk while repair keep inside like that.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Receptionist was really nice and helpful.