Caliber - Frisco

4.8 (12,914reviews)
96%
6440 Preston Rd,  Frisco,  TX  75034
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (12,914)

Customers say
Overall Customer Satisfaction
Customers at Caliber Collision Frisco consistently praised the exceptional service quality, outstanding communication, and impressive timeliness of repairs. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team received high marks for professionalism, friendliness, and transparency throughout the repair process. Daily text updates were frequently cited as a standout feature that kept customers informed and stress-free. A few customers noted areas for improvement directly from their experience, including requests for more detailed progress updates, better quality control before vehicle release, and more consistent communication toward the end of the repair process. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... rental car process, which made everything stress-free. The quality of the repair exceeded my expectations, the new bumper looks like it came straight from ..." Read more
"The repair work is topnotch and the areas of repair look even better than before the accident."
"... They kept me updated throughout the process, and the quality of the repair work was top-notch — my car looks as good as new! Really appreciate how smooth and stress-free they ..." Read more
"The repair work was done very well, and my car was returned in great condition. The team was professional, and I especially appreciated ..." Read more
"... more like the work of a backyard repair shop. The paint didnt match and had a clear orange peel texture. The bumper still had visible tape lines and unfinished ..." Read more
"Excellent communication throughout the repair process. They finished my repair a day earlier than quoted and I am very impressed with the final results."
"... like the original. Car is louder now when driving. Time to fix took 4x longer than estimated." Read more
"... very knowledgeable and very helpful, originally the expected time to repair was 2 weeks but they handed it off 3 days before, they kept me updated on every step of the repair ..." Read more
"Took 2 weeks to do a repair that should have taken 2 days."
"Excellent communication wCaliber! Kept me looped in each step of the way."
"... they state one side is not related to the other.. No communication unless I reached out" Read more
"... the actual progress but just a generic statement. Communication from Caliber collision could be more prompt as I has to follow up couple of times." Read more
"... of communication I had while my car was repaired, someone was always available to give me an update of the vehicle. My car looks brand new, and there are no differences ..." Read more

My Experience

Damian was an amazing person and helped me get through the process like a professional. My wife and I appriciate him very much.

My Experience

My Experience

Car looks beautiful and air is working fine. Thanks for your professionalism with a personal touch.

My Experience

The daily updates on the work being done is very reassuring and made us feel that we were part of the process. Thank you for a job well done. Hank and Carrol Cohen

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was quick service, clear communication and good customer support.

My Experience

This wasn't my first experience with you guys, and like in the past, you didn't disappointed me. Damian went above and beyond our expectations on the repair of my daughter's car , Any time I need it, I will always go back to you.

My Experience

Likely to Recommend

Repair Quality

Extremely satisfied

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Alex was our service representative. He did a AMAZING job . He was very efficient and we were Super satisfied with his customer service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

great service both by rerception and the guy that was helping me. I believe he was named Damian.

Customer Service

excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was friendly and helpful. I love the daily updates. My car was taken care of quickly and looks fantastic.

Likely to Recommend

Definitely

Repair Quality

Every thing went smooth

Customer Service

Best

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service and quality of repair from Andrew.

My Experience

Andrew is great. He explained all repairs and kept us updated on the repair process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sal was great communicating with me. He kept me updated on everything happening to my car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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