Caliber - Frisco
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair was completed at a high quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car was fixed at a quality as good as or better than new. Quality of paint and bodywork are as good or better than new. Thank you for turning out such a high quality of repair.
Customer Service - 2.5/5.0 -
I kept getting an almost finished text over a week before the car was done. Need to do better updating clients.
Returned Clean
My Experience - 5.0/5.0 -
I greatly appreciated the communication throughout the repair. Damon did a great job!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It’s really a very horrible experience with you guys telling something doing something if you guys are not able to to do then don’t don’t give hope also. Better you should call us and inform us you guys not all meet my expectation
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They're completely unprofessional and do whatever they want, even when we've agreed on something. Later, they disregard our agreement and try to force their own way, disrespecting my perspective and arguing that it's their way or no way. I will never recommend anyone for caliber.
Customer Service - 0.5/5.0 -
They're completely unprofessional and do whatever they want, even when we've agreed on something. Later, they disregard our agreement and try to force their own way, disrespecting my perspective and arguing that it's their way or no way.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
For now it appears good but need to see how this repair goes for longer time as not sure original parts were used for repair or after market
Customer Service - 5.0/5.0 -
Customer service was good and I was being informed during repair stages
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did awesome job!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sal was very communicative and professional during the entire process of getting my car fixed. He made a stressful process much more smooth and I greatly appreciate the professionalism
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sal Sanchez was the best. Easy to work with and always kept me informed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the second time I have worked with Damian because he did such a good job the first time with a different repair. He and his team did an excellent job, making sure the job was done right. Also, communicated well with me throughout the process. I will request Damian again if I have any needs in the future and be sure to recommend Damian and Caliber Collision to my friends and family. Thank you!
My Experience - 5.0/5.0 -
Excellent service, 10/10, thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks perfect. Everyone was very nice and accommodating. It was a pleasure to do business with you and I would highly recommend you to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Overall, quality of service was great and as i have worked with them some time ago i know they are consistent. My only gripe with them was that even though the insurance paid for the whole thing, it seems like they low ball when giving an estimate. All damage was clearly evident (nothing really hidden) but an estimate of 300 to an actual cost of over $2000 seems like they didn't really use due care in creating an estimate. Considering they do this each day, they should be able to provide something that shows it in the ball park. It almost seems like an unfair trade practice to do something like that. It had no impact on my service so I just knocked off 1pt.
Repair Quality - 5.0/5.0 -
Repair was good!
Customer Service - 5.0/5.0 -
Customer service was good.
Likely to Recommend - 3.0/5.0 -
Again, I appreciate the Caliber Collision staff's courtesy and facilitating the rental car process. The exterior repair and the cleanliness of my car upon return were outstanding. The initial lack of communication and having to bring the car back for follow up are problematic.
Repair Quality - 3.0/5.0 -
The cosmetic repairs were nicely done. I picked up my car late Thursday evening. When driving it Thursday evening from Caliber Collision and Friday back and forth to work, my car was making a noise that it was not making before. My car runs ok, but the noise is annoying. I had to leave my car to go out of town, but I will have to bring it back. Did the repair crew not test drive my car before my service advisor let me know it was ready for pick up? Having to bring my car back is an unexpected, unnecessary inconvenience. I'll likely have to get another rental car.
Customer Service - 3.5/5.0 -
Miss Medura (my apologies if I misspelled her name) was always very professional and courteous when she answered the phone and when I came into the shop. Mr. Damian Roman was my service advisor. He was professional and courteous when I brought my car to Caliber Collision. He and Miss Medura helped facilitate the car rental process with Enterprise. When communicating, Mr. Roman started one of the texts with "Hey" not addressing me by name. I almost didn't open it. The car was originally scheduled to be ready on May 1st. When I called about the car on Thursday (April 30th), Mr. Roman informed me that the Geico claims agent hadn't sent over the estimate. I then contacted the Geico claims agent and asked him to send over the estimate. I had to provide him Caliber Collision's phone number because he'd misplaced Mr. Roman's business card. There seemed to be a breakdown in communication. Once he received the estimate, Mr. Roman provided timely updates about my car which I appreciated. It would be helpful if Caliber Collision would identify itself when sending a text message rather than using a set of numbers.