Caliber - Gainesville Rx

4.9 (5,349reviews)
98%
13260 University Blvd,  Gainesville,  VA  20155

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,349)

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Super efficient and friendly!! Highly satisfied.

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My Experience

Great service and great people.

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Was provided regular updates and kept informed

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While the shop may work for the lower end/ less costly cars, I would certainly not recommend it for any high end cars similar to my Porsche.

Repair Quality

if anything less than a 10 is a failure, than unfortunately, i cannot say i am 100% satisfied with the repair. Car was in the shop for repairing rear driver side door and quarter panel. When I first picked up the car, the door trim was not aligned and the car was really dirty from inside with a lot of white dust. I took the car back to the shop, Linda (who was very helpful and professional) promised to make it right. They re-applied the trim and also repainted the door as there was a small nick still present. I picked up the car the second time and brought it home. the second day, I noticed that the driver side AC/heat vent is broken and there is a small ding on the front passenger side door. Additionally, the rear driver side door is still not 100% aligned. While Linda and the other staff were extremely professional and courteous, unfortunately, the quality of the repair is not up to the same standard. I also had to clean up smudges from the door trim. Someone from the repair shop really needs to take a magnifying glass and inspect he ENTIRE car before returning to the customer. At this point, I really do not feel like taking the car back but being stuck with a not fully repaired car that I had just purchased less than 2 months ago.

Customer Service

Linda and the rest of the staff were extremely courteous and professional. However, the repair quality was up to the same standard.

Returned Clean

My Experience

I am very pleased with the timely repair services and surprised at the extra effort to return my truck to me cleaner than when I dropped it off. I would recommend your repair facility to anyone. Thanks, Steve Messerschmidt

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It was a great service nothing to complain about, staff was really nice the whole time

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Great they were nice the whole time

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My Experience

Good

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