Caliber - Garner North

5.0 (112reviews)
100%
3701 Conquest Drive,  Garner,  NC  27529

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (112)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the team's professionalism, friendliness, and genuine care, with several noting repairs were completed ahead of schedule. Regular text and phone updates were frequently appreciated, keeping customers informed throughout the entire process. The quality of repairs drew high praise, with customers describing results as flawless, brand new, and exceeding expectations. Thoughtful extras like interior cleaning and detailing were a pleasant surprise for many. A few customers noted minor concerns, such as incomplete repairs or limited pre-work quote visibility, but these were isolated and did not overshadow the overwhelmingly positive experiences shared.
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"... damage previously. The body work was extraordinary and the paint job was perfect! They took materials of a lower quality, ordered by our insurance, and managed ..." Read more
"Fit and finish are flawless. I forgot what my car used to look like until it was fixed."
"... was blown away by the detailing after the repair. It looked as good as new—if not better! The attention to detail was impeccable. Overall, I couldnt be happier ..." Read more
"Amazing job with the repair, I felt like I walked away with a brand new car."
"Caliber Collision took care of the damage done to my vehicle.. and even fixed some damage that had been ..." Read more
"My vehicle was ready before the estimated date."
"Several days early to accommodate my company coming was very kind"
"My vehicle was done early"
"But I was informed of the delay and understood the situation. I appreciated the communication."
"I never had to reach out for an update. I was always informed on status proactively. Can say enough ..." Read more
"I totally appreciate the contact messages on how things were going leading up to my repairs and when parts arrived ..." Read more
"Excellency in communications, updates. Personal attention. The team at this location goes above and beyond to make sure clients ..." Read more
"The customer service was superb. Notifications were sent on each step for the repairs from start to finish."

My Experience

These guys are great. Highly recommend.

My Experience

The entire process was seamless and satisfactory.

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Repair Quality

Customer Service

Returned Clean

My Experience

This process was seamless. I was really surprised on how fast the work began. The text messages I received twice a week kept us informed on the progress. Justin was so kind and even joked with my son. I hope we don’t have any more car damage but it does happen, I will definitely use Caliber Collision.. The lady at the front desk was also very helpful. Thank you for bringing our son’s 2013 Kia Optima back to life! He was thrilled about how great his car looked!

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Repair Quality

The process was so easy. I was so surprised how fast the process started.

Customer Service

Returned Clean

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Repair Quality

They were very helpful throughout this process. They made it very easy from calling the tow truck to keeping me informed throughout the process.

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My Experience

Justin and the counter/phone person did a great job. The car was ready on time as was predicted. Very helpful and thankful.

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My Experience

Justin was wonderful!! So was Rachel!

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My Experience

Justin was great at keeping open communication through the entire process. The front office assistant was very helpful too

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No doubt would recommend there service

Repair Quality

Great customer service ,recommend them highly , Friendly group of people

Customer Service

Returned Clean

My Experience

They All did EXCELLENT. I’m very thAnkful

Likely to Recommend

They are a five star rating by me

Repair Quality

They got my car in and fixed in a timely manner and gave it back to me cleaner than I had it.

Customer Service

Excellent customer service a five star

Returned Clean

My Experience

Thank you for everything! Everyone was incredibly helpful, friendly, and accommodating throughout the entire experience. I truly appreciate the excellent service and how welcoming everyone made us feel. Highly recommend!

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Customer Service

Returned Clean

My Experience

I picked up my car yesterday and it appears to be a job well done. I liked the update repair system. I was kept informed of repairs

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Customer Service

I was very satisfied with the repair of my car.

My Experience

From the first visit to the last my experience was amazing. Rachel was welcoming and made me feel like I was talking to an old friend. Justin took the time to explain everything to me and answer all of my questions! The text updates kept me informed. Everyone I met at Caliber was thoughtful and kind. You all made what started off as stressful experience(the accident) turn into a pleasant stress free experience! Thank you all!

Likely to Recommend

I will definately refer family and friends who need repairs.

Repair Quality

Customer Service

Customer service was outstanding from my very first phone call until the moment I drove away in my repaired vehicle. Rachel made me feel like I had been a valued customer for years, and Justin took the time to listen to all of my questions and answer each one thoroughly. The rental car arrangement was seamless and truly made a stressful situation much easier. That partnership eliminated one more thing I had to worry about after my accident, which I greatly appreciated. Every person I encountered was friendly, professional, and genuinely committed to providing exceptional service. They turned what could have been a stressful experience into a positive one, and I couldn't be more pleased with the care and attention I received.

Returned Clean

My Experience

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Hands down I would send any friend or family member to this location to have their vehicles repaired

Repair Quality

The team was absolutely amazing! From the drop off to the pickup! Justin kept me informed with the progress of my vehicle the entire time. I could not ask for anything more from Rachel , Justin and all the individuals who had a hand in getting my Jeep back to me ! Thank you so much!!!

Customer Service

Absolutely amazing!

Returned Clean

My Experience

My Experience

I’m very satisfied with Justin and the team at Caliber Collision. The entire process was smooth from start to finish, and I had my car back within just a couple of days. Great communication, excellent service, and I highly recommend them!

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My Experience

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