Caliber - Grafton
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only improvement would be more proactive communication on the repair timeline.
Likely to Recommend - 5.0/5.0 -
I have already recommended Caliber to a few people.
Repair Quality - 5.0/5.0 -
I have waited a week since picking up my vehicle to write this so that I could make sure to actually evaluate my truck. My truck looks amazing. Caliber did a great job. All of the staff at Caliber that I interacted with were extremely friendly and easy to work with. The entire process was great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had used this shop previously When I brought my car in to check if they could put a side panel in, they showed me how much damage I had They also let me know that my carrier might cover the damage, which turned out to be correct
Customer Service - 5.0/5.0 -
Communication was good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
On the positive side, everyone was friendly. Also, I appreciated the coordination between Caliber and Enterprise Rental. That was helpful. On the negative side, the new mirror was the wrong one and I had to wait an extra day for another one to be shipped (not really the fault of YOUR folks??). ALSO, there was definitely an incomplete checkout of the work. As soon as I got into the car and began checking things out, a loud noise came from the mirror when I tried to adjust it. I was told later that it was not the mirror, but instead the door locking mechanism. In any case, that should never have been missed by someone who was checking out the work. And it it cost me an extra trip. So the people were nice but, . . . sorry I can't give you a better rating.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I’m totally satisfied with the outside repairs, unfortunately the inside of the trunk is totally scratched up.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and communication from Garrett
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As a repeat customer I’m once again beyond pleased with the service I received at Caliber Collision. From the initial quote, to quick scheduling and finally the completed repair, the experience was smooth, professional, friendly and fair. Best of all, the quality of work was outstanding…once again. As a very unexpected service, my vehicle was cleaned inside and out, down to every detail at pick up. I will proudly recommend the Grafton location to friends and family.
My Experience - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I'm hoping that the aforementioned repair is done appropriately. They have otherwise performed services that I would recommend.
Repair Quality - 4.5/5.0 -
Car looks great cosmetically. My concern is that now the passenger side daytime light is no longer working. I did call the Grafton location this morning to let them know that I needed it addressed and that I would be dropping the car off for them to inspect. I realize that there can sometimes be issues after repairs have been finished, particularly with electrical equipment. I am hoping that I can resolve this issue as it pertains to the warranty. Otherwise, staff was very helpful and Garrett was excellent, as was Genesis.
Customer Service - 5.0/5.0 -
Garrett and Genesis were incredibly helpful and professional.