Caliber - Grafton
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As a repeat customer I’m once again beyond pleased with the service I received at Caliber Collision. From the initial quote, to quick scheduling and finally the completed repair, the experience was smooth, professional, friendly and fair. Best of all, the quality of work was outstanding…once again. As a very unexpected service, my vehicle was cleaned inside and out, down to every detail at pick up. I will proudly recommend the Grafton location to friends and family.
My Experience - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I'm hoping that the aforementioned repair is done appropriately. They have otherwise performed services that I would recommend.
Repair Quality - 4.5/5.0 -
Car looks great cosmetically. My concern is that now the passenger side daytime light is no longer working. I did call the Grafton location this morning to let them know that I needed it addressed and that I would be dropping the car off for them to inspect. I realize that there can sometimes be issues after repairs have been finished, particularly with electrical equipment. I am hoping that I can resolve this issue as it pertains to the warranty. Otherwise, staff was very helpful and Garrett was excellent, as was Genesis.
Customer Service - 5.0/5.0 -
Garrett and Genesis were incredibly helpful and professional.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service! Easy process!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Genesis is amazing, personable, and thorough in her communication. I received my car back in a timely fashion and was communicated with regularly. I will definitely recommend this company to others.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall the process was transparent & good with constant updated till i received my vehicle
Customer Service - 5.0/5.0 -
Overall good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great jon
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do amazing work
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very good communication and Genisis at front desk was extremely kind!
Customer Service - 5.0/5.0 -
Great staff.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank to Garrett and the team at Grafton Caliber Collision.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Will never go back and will be leaving a public review. Terrible experience.
Repair Quality - 0.5/5.0 -
It's hard as the actual work on the car seems like good work... but communication and length of time was a huge problem.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The whole experience was great
Repair Quality - 5.0/5.0 -
I had a wonderful experience with Caliber
Customer Service - 5.0/5.0 -
They were organized and professional They kept me informed about the status of my repairs