Caliber - Grapevine
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly staff, and quick repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked great, but broke down 150 yards from the center....not related to the work performed, but Will still drove down to assist.
Customer Service - 5.0/5.0 -
Will was awesome to work with!
My Experience - 5.0/5.0 -
Sabrina and Will were great! Thanks for the awesome service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Will did an exceptional job of keeping me informed about the status of my repair and the quality of work appears to be outstanding. I've already bragged to coworkers about Caliber in Grapevine and will recommend them to anybody who asks.
My Experience - 5.0/5.0 -
Fast and did a good job. I like the fact that you kept me up to date on the progress. Would recommend.
My Experience - 5.0/5.0 -
Will Wampler was great to work with. He kept me updated throughout the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Will Wampler was great! He kept me updated throughout the repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wish negative numbers were an option. With the issues I had, a BBB complaint is definately in the works
Repair Quality - 0.5/5.0 -
The work that was suppose to take 4 days took 7. Plus I had to go back the day after picking it up to have them connect the tail light. How hard is it to do your job the first time? The required clips to hold the bumper on were missing and also had to be replaced when I took the car back.
Customer Service - 0.5/5.0 -
First, I was told that the shops were all connected and that I could go to any of them. This was a lie, as going to the one did not send my information over to the other, so had to start all over with the new location when I dropped it off. I was told to drop it off Thursday, did so, and the guy said that they would pull it apart tomorrow. He dicided to not show up for work that day and noone bothered to look at it. Being closed Saturday and Sunday, it would be Monday before they even bothered to look at my car. But wait, Monday the shop was closed. They refused to give my car back to me for the weekend because of the markings they had on it, so I was stuck for a 3 day weekend without a car for no reason. I was told that the car would be ready on Wednesday. Since they didn't even bother to look at it until Tuesday, this wasn't going to happen. Then Wednesday I get a call from them saying that I can now setup my appointment to have the car fixed! I pick the car up Friday at closing, and quickly notice that one of the lights on the bumper wasn't turning on. So since they're closed Sat. and Sun. I had to go back on Monday, sit in the waiting room for 45 minutes to have them reconect the ground wire to the broken light. Also many of the clips holding my bumper on were missing. How hard is it to do your job the first time? Then, while stuck in the waiting room, the receptionist gets up, turns off the tv and walks out the front door. Doesn't even bother to ask if we want to continue watching the silly news program that was better than staring at the walls. I've been treated better at used car lots!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was so pleased with Caliber! Brett was wonderful and so helpful. I will make sure all my friends, family, coworkers and clients know what a wonderful experience I had with Caliber Collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I really appreciate how they kept me informed and the ease of rental car service