Caliber - Grapevine
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Initially slow to contact me and keep me informed of the schedule. Improved dramatically as the work neared completion
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I was very happy with my service advisor, Dan, but not completely satisfied with the workmandhip
Repair Quality - 3.0/5.0 -
The paint was splotchy / spotty in one side and there was gap between the spoiler and the bumper on one side
Customer Service - 5.0/5.0 -
I was very happy with the service Dan provided and was impressed by how I was kept up to date with text messages
My Experience - 5.0/5.0 -
Dan kept me informed throughout the process - I really appreciate his responsiveness and high level of customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The edges of both doors were not fully painted. Primer visible with doors shut. Daniel Richman said he will correct the workmanship issue.
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Doors were not painted completly and I was the only one who noticed.
Customer Service - 1.0/5.0 -
There were no rental cars availabe both times I was told to drop off my vehicle. They should have called ahead so I didnt have to wait forever on a rental.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Two comments: I I was very happy that Dan Richman was able to get my car out of the shop two days early to match my travel schedule. I was able to go home to my family for a long Fourth of July weekend. I was dissatisfied about the scope of the work. A truck tire took out my headlight, fender, and damaged the paint on the hood. The hood had some pre existing paint damaged that had been touched up. When the shop repainted the hood with this incident there was no attempt to sand out the previous damage. The hood was simply repainted with fresh paint and in the bright sunshine the previous damage honestly looked like crap. Dan explained that the rework of the previous damage was not approved work from USAA. Most owners would have appreciated a call asking if I would approve a couple hours of work on my dime to make it look like original condition.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brett was excellent as always
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brett was excellent