Caliber - Hemet

4.8 (2,459reviews)
97%
235 S Palm Ave,  Hemet,  CA  92543
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,459)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often days or even a week early, which was a recurring theme across reviews. The team was widely recognized for keeping customers informed at every stage through calls, texts, and daily updates, making the repair process stress-free and transparent. Repair quality was frequently described as exceptional, with vehicles returned in pre-accident or like-new condition. A few customers noted minor concerns such as interior dust or loose trim pieces following repairs, reflecting areas customers themselves identified for improvement. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... kept me updated throughout the entire process. The repair was completed quickly and the quality of the work was excellent. I really appreciated the great communication and ..." Read more
"My vehicle now appears as when purchased in early 2019, showroom condition! Excellent work! Thanks again Caliber Collison and Rapair Hemet!"
"I got my car back as if nothing happened. I was very satisfied with the outcome!"
"They made the process very easy. Staff were professional and friendly. Communication and hand off were easy. Paint job was great. I highly recommend this shop."
"... throughout the whole process was amazing👏🏼👏🏼💯💯 ,Paint Job & Work looked brand new and matched colors 💯💯💯 Thank you again Caliber Collision of Hemet,I ..." Read more
"Yes! I was told it would take about 10 days and they had it ready in 7! Outstanding service and very detailed service!"
"... customer! I received an update every day via text. Scheduled to pick up my car on nov 28th and got it a whole week before. Thank you so much I was dreading not having my car ..." Read more
"Over delivered... 3 days earlier than estimate"
"... professionalism. Wonderful work and communication. Job done earlier than expected. Truly the best service Ive had anywhere in recent years." Read more
"... quality of work and the turnaround time were amazing. I dropped my car off Tuesday and had it back that same week Friday. Not to mention, they kept me updated on the status ..." Read more
"... to get a rental car, to completion of the vehicle. There was communication throughout, and my car was done before the time promised. I am completely satisfied with the service and would ..." Read more
"... focused, exceeding professional and extremely expedient. Off the chart clear, concise, prompt communications. We are overwhelming satisfied customers!" Read more
"I really appreciated how communicative staff was with keeping me informed throughout the process."
"Great communication from the start, sending me notifications on the status of my vehicle. The entire staff was great help!"
"Thorough, efficient, and knowledgeable staff. Also excellent communication the entire way through. Thank you!"

My Experience

It was a pleasure working with the team at Caliber. Everyone I encountered was friendly and professional. This was my first accident so I had no idea what to do. They made the process stress free and easy to understand. I hope I never have to use their services again, but if I do, I would return without hesitation.

Likely to Recommend

The staff at Caliber could not have been kinder, more professional, and more understanding. Everything was done beautifully, and I was updated on a regular basis throughout the process. This is my first experience with this kind of situation, and I couldn't be happier.

Repair Quality

The staff at Caliber made me feel comfortable and confident that they were going to do a good job. The process was much easier than expected. The work was done beautifully. I hope that I never need their services again, but if I do I would go back without question.

Customer Service

The lady at the front desk was very helpful and made me feel better about the situation. She took care of everything.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank u very satisfied

My Experience

The repairs came back fine, there was some new scratches that came looks like from a buffer or sander that were not there prior. I will probably have to call in the morning

Likely to Recommend

Repair Quality

Everyone was very kind and helpful. My car looks great and I sure do appreciate how quickly you were able to complete the repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything from start to finish was excellent and team was helpful and im very pleased Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Efficient

Customer Service

Receptionist up front was awesome and sweet! She really set the tone from the start.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Karla was very easy to work with, personable with explaining the process and continuously provided me follow up’s on my vehicle. I felt I was always in good hands with this experience.

Customer Service

Great customer service!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was very satisfied with Caliber Collision. I was especially impressed with Alex. He went above & beyond, great communication skills which many no longer have. I was so impressed with Alex I will be getting some cosmetic work done on my car at Caliber with Alex as my advisor through the process.

Likely to Recommend

I already have done this

Repair Quality

Alex went above & beyond!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Thank You for a beautiful job well done!

Customer Service

Everyone was very nice.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick, painless, no fuss no muss. I’ll be coming back

Customer Service

Impeccable reasonable and very nice

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job

My Experience

Lori and Z were awesome!

My Experience

It has not been 24 hours but so far everything looks amazing… thank you so much… and they cleaned my car as well… I truly appreciate you guys… God bless..!!

My Experience

My car looks so wonderful I’m so happy to see a beautiful paint job thank you for quick service getting it done so fast from the date July 28th you said and was done July 21 .

Likely to Recommend

Repair Quality

10 you guys did my car such like brand new again I’m very satisfied 100 present-

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They communicated excellently. The repairs look great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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