Caliber - Hickory Hollow
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Adrianne was great kept me informed very courteous even showed sympathy for what I was going thru. Overall exceptional client service from Adrianne she deserves recognition for her approach and understanding towards the client. My one thing was the turn around timing of the job originally thought it was going to be a 2 week completion turned into over one month.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They done excellent work to my vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was pleased with the progression of tending to my car needs
Repair Quality - 5.0/5.0 -
Adrianne kept me updated on the stages of my repair. I commend her for being diligent, professional, and available.
Customer Service - 5.0/5.0 -
Adriane was very responsive to my inquiries and provided me with timely updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Francesca is ALWAYS nice when I come there and when I need to communicate my concerns.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
still waiting for courtesy repair
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The hood of my vehicle was still not fixed correctly. It is still unattached on the sides
My Experience - 5.0/5.0 -
Finished ahead of schedule. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you to everyone involved in the process, glad to have my car back!
My Experience - 0.0/5.0 -
My repair took almost twice as long as anticipated by the originally scheduled completion date, which would have been fine if it was extended in respectable timeframes. That said, it was not. After my initial pickup date of 2/13 needed to be extended to that Monday 2/16, the date was continually extended day by day until I could finally pick it up today, 2/24. The repair process began well, with very consistent updates and progress where I did not feel I had to worry. Once the date began to get extended, however, this changed. The advisor I had was kind the entire time, there was no issue with that. The issues came from communication overall with Caliber. I began to have to seek out proper updates and reasons why the completion date was getting pushed back every time I was prepared to come pick up my car. I was told one of the advisors resigned during the process, which I can understand might make things a bit slower and more difficult. However, proper communication of these issues and simply anticipating the possibility of a longer stay of the vehicle would go a long way to build trust and ease frustration for customers. Had I been prepared for a month without my car, this would be a different story. Instead I ended up paying for half that time with my rental car out of pocket. While I appreciate their attention to completing each matter of the repair and inspection, patchy communication on the back half and day by day extensions of the repair made this a very frustrating experience. Everyone was kind, but I even had to call for an update I had already requested over text to find out it was sitting there ready for me today. Please do better Caliber. I have utilized your services before and you are certainly capable of great experiences, but this was not it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Great job but kept pushing back completion date due to pack of coordination with insurance.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Still waiting on them to contact me about the missing clip for my fuel tank. They also broke the tether on the gas cap which is minor. I’ll wait to see if they fix it when the clip comes. The actual repairs I’m satisfied with.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car was completed way sooner than I was initially told! Adrianne was very nice and pleasant. She communicated with me throughout the entire process. They made things simple and easy for such a stressful situation. The team went above and beyond cleaning the interior and exterior of my car. They gave my car back looking better than when I brought it in, beyond the repairs. I’m always pleased with Caliber and will continue to use you all. Thank you!
My Experience - 5.0/5.0 -
Good updates and staffs are caring and nice