Caliber - Horizon City

4.8 (589reviews)
98%
13687 Gateway Blvd West,  El Paso,  TX  79928

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (589)

My Experience

Muy bien atendido desde pricipio

Likely to Recommend

Repair Quality

Muy 👍 bien

Customer Service

Muy 👍

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very satisfied with the service and the work. Gabriela Avalon’s was very professional and always kept me updated on my car repairs. She was very helpful and answered all my question. Would highly recommend!

Returned Clean

My Experience

My Experience

Caliber Collision's service was great! Albert kept me updated with the progress of my vehicle and I would definitely recommend.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was kept updated frequently on the progress of the repairs. Very friendly and knowledgeable staff.

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Repair Quality

Customer Service

My Experience

Amazing customer service. Great attention form Gabriela Avalos service advisor. It was a fast and rapid repair compared to other places. Thank you all very much!!!

Likely to Recommend

Repair Quality

Great customer service and fast repair.

Customer Service

Great customer service.

Returned Clean

My Experience

I never been through a situation like this and my very first time having my car repaired and getting a rental etc. all was smooth with stress fee process. Albert and all the other staff were super professional and comforting. Albert always gave me updates which gave me peace of mind. Thank you this was a great experience I wish you all well god bless you Calibre Collision Staff!!

Likely to Recommend

Repair Quality

Amazing work to all staff thank you very much seem-less process

Customer Service

Returned Clean

Likely to Recommend

Yes good work is always appreciate and your company did good work. Thank you.

Repair Quality

Yes my car was fixed to look like it was never in and accident. Everything works good as new. Thank you.

Customer Service

The whole process has handled very professional. Thank you.

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Repair Quality

Customer Service

My Experience

My service advisor Gabriela was fantastic. She told I was going to have it before new years ad she kept her word and went above and beyond on our service at caliber. If ur in need of help when at caliber Gabriela is ur to go girl.

Likely to Recommend

Repair Quality

Gabriella knocked it out of the park being our service advisor. Highly recommended her If ever in a situation that requires her guidance

Customer Service

My Experience

Gabby and her co-workers did an excellent job. I was very impressed with how everything turned out.

Likely to Recommend

Their way of handling the process made it an enjoyable experience.

Repair Quality

It’s an excellent repair. The vehicle was like new.

Customer Service

Gabby and her co-workers were the best.

Likely to Recommend

Always will recommend Caliber. Great work and very professional!!

Repair Quality

Caliber quality of work is superb. Communication was daily with progression updates daily

Customer Service

Gabriela Avalon’s was very communicative throughout the repair progress. Highly satisfied.

Returned Clean

My Experience

Great customer service and great communication skills

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Repair Quality

Customer Service

Gabby was amazing with everything, communication and customer service

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Repair Quality

Customer Service

Returned Clean

My Experience

Quick and great service

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Repair Quality

Customer Service

My Experience

Gabby was amazing to work with, she kept us updated throughout the entire process, and was always only a phone call or text away!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I appreciated the consistent communication and what appears to be great work. My vehicle looks as good as new!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Albert sent me frequent updates on the repairs of my vehicle, which I appreciated very much. He was very friendly and informative in person as well. The young lady in the front office was also very friendly and helpful. My vehicle was returned to me in a timely manner and clean. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean