Caliber - Horizon City

4.8 (592reviews)
98%
13687 Gateway Blvd West,  El Paso,  TX  79928

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (592)

Likely to Recommend

Repair Quality

I would like to thank Mr Carlos for being so professional and kind. Thank you keep up the good work 🙏🏻

Customer Service

Service was great

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Gabby and the rest of Caliber’s staff were great. The outcome of my vehicle was like new.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I had a great experience! The staff gave me updates throughout the whole repair. Everyone was very friendly and answered all of my questions. I noticed that the hitch cover was loose on the vehicle when I picked it up, so I called and spoke to Chloe and she said to bring it in the next day to have it fitted correctly. I appreciate her time to answer my question and get this fixed. Overall wonderful experience!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Our vehicle was finished earlier than expected. Gabriela was great and kept us apprised of the repair status. Our Infiniti looks amazing.

Likely to Recommend

Great work, great customer service

Repair Quality

Quality workmanship.

Customer Service

Attentive, considerate and courteous.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Was kept updated daily throughout the process and even my car way sooner than expected! They even detailed the inside. Great overall experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

my car looks wonderful inside and out! it genuinely looks like my was never even hit in the first place. it was an unexpected surprise that the inside had been detailed too. thank you to everyone involved for doing such an awesome job

Likely to Recommend

Repair Quality

my car came back looking wonderful inside and out, they did a great job.

Customer Service

all front desk and service advisor employees i interacted with were friendly and responsive.

My Experience

My Experience

Great turnaround and lots of help getting logistics figured out. Appreciate the quick follow-up to get issues fixed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Solid work and great communication.

Repair Quality

Seal seems slightly off where the repairs were done on the doors. It’s not a huge deal, but is noticeable.

Customer Service

Communication was great. Work was done in a timely manner. Staff was friendly. The seal on the door just seems slightly off, but that’s the only issue I have.

Likely to Recommend

Repair Quality

Customer Service

All in all great!

Likely to Recommend

Repair Quality

Excellent work and service !!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Flawless job best repair I've ever had.

Customer Service

Flawless job best repair I've ever had.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent service and communication from start to finish.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean