Caliber - Houston - Galleria
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Advisor was great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent communication; friendly service people; excellent work on car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service from start to finish! They kept me updated throughout the entire repair process, so I always knew what was happening with my car. They even completed the repairs earlier than expected and delivered my car right to my home, which was incredibly convenient. They truly make you feel like a VIP customer. A special thank you to Ryan Jimenez, who handled my case. He was professional, responsive, and made the whole experience stress-free. I highly recommend this shop to anyone looking for outstanding customer service and quality work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The left front and left rear rims are not completely fixed
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The completion date was postponed several times. I dropped off the vehicle on 5/22 and picked up the vehicle on 7/16. I understand the parts are delayed and can’t control by Caliber Collision but it is still very frustrating. Additionally, the repaired left front wheel was switched to right front position.
Customer Service - 5.0/5.0 -
Mr. Collin frequently updated me the repaired status and provided excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Sometimes the weird sound coming. And there is something else to which is not replaced by you guys.
My Experience - 0.0/5.0 -
I was told at drop-off that OEM parts would be used, via Caliber’s price-match relationship with Fred Haas Toyota. However, the installed headlight is marked “DEPO,” an aftermarket brand - not OEM as promised. There are also visible panel gaps around the headlight/bumper that weren’t there before the repair. Please explain why aftermarket parts were used instead of OEM as stated, fix the fitment gaps at no cost, and provide written confirmation of the parts/brand used and applicable warranty.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was told by Collin at drop-off that OEM parts would be used, via Caliber’s price-match relationship with Fred Haas Toyota. However, the installed headlight is marked “DEPO,” an aftermarket brand, not OEM as promised. There are also visible panel gaps around the headlight/bumper that weren’t there before the repair. Please explain why aftermarket parts were used instead of OEM as stated, and fix the fitment gaps at no cost so the end result looks finished, not like loose, out-of-place parts that will wear or shift over time. I’d also like the overall fit and finish restored to match the vehicle’s original condition
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service! Ryan from the galleria location was very informative and helpful! Love the results
My Experience - 5.0/5.0 -
I was updated every day about the progress of my car repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
They did very well in conflict resolution. I would've preferred for the individual that handled my car to communicate more verbally from beginning to the end to keep me updated, rather than just email or automated text.