Caliber - Houston - Galleria

My Experience - 0.0/5.0 -

This was the worst car experience I’ve ever had. After 3 months, we have the car back temporarily while two more parts are ordered. Half the $1,000 was waived. After more problems were found on delivery, we agreed to accept a scratched threshold in return for waiving the remainder of the deductible.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

Wonderful all around. They made a stressful situation easy. I had never been in an accident so everything was new to me. Front office was kind, Omar helpful and good updates along the way. Exceptional service and my car looks like it came off a showroom floor. Thank you so much CC!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beautifully done, great job!

Customer Service - 5.0/5.0 -

Car looks amazing and updates along the way were great, thanks Omar.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They fixed our car exactly the way it was, the paint job and all the other jobs were done precisely and very professionally. The staff is extremely courteous and the supervisor Collin was extremely professional, polite and kept us informed throughout the process. I would recommend them any day. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Krystan and team were very friendly and communicative through the whole process. Vehicle repairs are an annoying thing to deal with and I appreciate how Caliber took care of me and did all of the interfacing with my insurance effectively leaving me to not have to worry about anything.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick and responsive service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I wouldnt send anyone to caliber or liberty mutual

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

I am writing this review out of pure exhaustion, frustration, and anger after the absolute nightmare I have been put through by Liberty Mutual and Caliber Collision in the Houston, TX area. These past three months have been nothing short of emotionally draining, financially devastating, and mentally overwhelming. This situation has set me back in ways I never imagined—and neither company cared one bit. CALIBER COLLISION – COMPLETELY UNPROFESSIONAL & UNRELIABLE And then there’s Caliber Collision. I don’t even know where to begin. This place is an absolute disaster when it comes to communication, organization, and basic customer care. Every time I called, it felt like I was bothering them. No one knew anything. No one gave updates. No one took responsibility. I could never get a straight answer about my own vehicle—MY vehicle that they’ve had for months. I was given five different completion dates. FIVE. And every single one of them was a lie. Not one phone call. Not one update. Not a shred of professionalism. How does a shop operate like this? How is this acceptable? It’s like they move at their own pace and hope you’ll eventually stop asking. I would NEVER recommend Caliber Collision in the Houston area. They are slow, unresponsive, careless, and absolutely terrible at communication.

My Experience - 5.0/5.0 -

Excellent service, quality workmanship. I will refer my friends.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excelente servicio!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

It honestly depends how the issues I hav expressed here get addressed

Repair Quality - 2.5/5.0 -

I got my car back and now it has a few issues it did not have before. It is making an odd squealing sound when I drive, one of my rear brake lights is out, a few times when I attempt to switch between drive and reverse or park, the car is not responsive and I have had to turn it off and then back on, and the front by the hood has been coming loose. If someone could call me I would appreciate it

Customer Service - 2.5/5.0 -

I didn’t receive updates - throughout the process I only heard something once.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

This was an excellent experience. We got off to a rocky start because the parts ordered twice were damaged, finally a new part arrived and Marcus did everything possible to get my car to me as rapidly as possible. My first advisor, I can’t remember her name, was a jewel able to keep me informed of news I didn’t want to hear, she was in training the next week and Marcus stepped in. Honesty is the best policy and just knowing what and when to expect myc car made all the difference. This location is beautifully staffed. Ps the car looks great, thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was great a beautiful job looks brand new

Customer Service - 5.0/5.0 -

I sent a long message of appreciation it should be in your inbox.

My Experience - 5.0/5.0 -

Completely satisfied with the repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Krystan was a great advisor and kept me up-to-date on the status of my vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great communication.

Customer Service - 5.0/5.0 -

Krysten was great. She was available to provide updates and was very pleasant as an advisor

Returned Clean