Caliber - Houston - Galleria
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an amazing experience at Caliber Collision in the Galleria. From the moment I walked in, the staff was friendly, professional, and kept me updated every step of the way. My car came out looking brand new, and they finished everything even faster than expected. The whole process was stress-free, and their customer service is top notch. Highly recommend this location!
Customer Service - 5.0/5.0 -
had an amazing experience at Caliber Collision in the Galleria. From the moment I walked in, the staff was friendly, professional, and kept me updated every step of the way. My car came out looking brand new, and they finished everything even faster than expected. The whole process was stress-free, and their customer service is top notch. Highly recommend this location!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Krystan was fantastic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Communication with the rep wasn’t the best
My Experience - 5.0/5.0 -
The service was exceptional. I would like to express my sincere gratitude to the manager, who demonstrated exceptional attentiveness, respect, and overall provided outstanding customer service. He went above and beyond to assist me with my vehicle repair. This is the kind of service that is highly valued when dealing with a stressful situation like getting one’s car repaired.
Likely to Recommend - 5.0/5.0 -
I would recommend but that specific branch because I think the manager was very helpful.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
I’m very pleased. The managers was really helpful and thoughtful about helping to get my car ready.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Friendly and communicative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall they made the experience simple and easy. Really appreciative of their customer service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision did a wonderful job! I am so happy about my repair and the work done on my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I had used Caliber in more than one occasion and I would continue to use them. I wouldn’t trust any other company
Repair Quality - 5.0/5.0 -
I received excellent service everyone was friendly and helpful. I am so grateful for the service I received
Customer Service - 5.0/5.0 -
Excellent service friendly and helpful
Returned Clean
My Experience - 5.0/5.0 -
There was previous unrelated damage to the drivers door that made it hard to open. They did some minor repairs that allowed the door to function normally again. This was above and beyond the call of duty. Much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mr. Marcus was exceptional throughout the process his customer service and followup was superb.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Manager Marcus went above and beyond the call of duty.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Refer to other comments.
Repair Quality - 2.5/5.0 -
The repairs look good minus I have a headlight that should have been repaired as it appears the wiring was damaged during the accident and is about to burn out. Had to spend $400 to replace this myself.
Customer Service - 1.0/5.0 -
Communication is poor. The online tracking system is not accurate. I would have liked to have been informed prior to work commencing on what exactly was being replaced. If change orders were necessary I should have been informed immediately and prior to revision of work. The front desk is not friendly. I was transferred on numerous occasions while I was in the midst of asking a question. Omar did a good (or as best as he could) job. He appears to be overworked as management redirects every inquiry to him. I would not use Caliber again in the future.
My Experience - 5.0/5.0 -
Frequent clear communication on repair process. No surprise clear estimates. Omar was great in making the process as easy as he could.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is Claudia Davis the Mercedes Benz owner. From what I can see it looks beautiful. The fact they were a certified Mercedes repair people. Thanknyou. Car is so clean on out side and the fact they brought it to me was excellent and that they updated status every 2 days and when there was a change. Thank you so much. Yes this is a job well done for whole team.