Caliber - Houston - Pasadena

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellente customer service

Customer Service - 5.0/5.0 -

Excellente customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Was very happy with the repair job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Even though the Baytown location was great knowing that they don't have a contract with my insurance carrier, which was the reason they sent it to Pasadena. I cannot in good conscience recommend caliber to anyone due to the awful experience I have had.

Repair Quality - 0.5/5.0 -

I'm not sure which caliber collision this is for. If it's the Baytown location they were phenomenal, super helpful, walked me through everything, answered all my questions. They were really great. However, the Pasadena location left everything to be desired. I had to call them for more details. They we're constantly doing the bare minimum when I ask for callback, so we can make sure we are on the same page. They agree to it, never did it. Even when it came to the point that I was supposed to be getting my car back. I called them to ask what time it would be returned to the Baytown location. They told me they were waiting on transport but would call and let me know when it got there. I confirmed that they had my number on file and everything. She confirmed the correct phone number and still never called. 2 hours later I had to call back and my car had already left. Once I went to actually pick my car up, there was still glass all in my seats. There is even notes on the paperwork that I was given, saying that the seats would never be fully clean of glass and since there was full coverage insurance on it.And a police report, you think they would have went ahead and replaced the seats since the car is supposed to be repaired to like it was before it was broken into. Again, the Baytown location helped me with the next steps took pictures, talked to the Pasadena manager, tried to vacuum out more of the glass out of my seats. Just so we could use it temporarily while the new cushions were being ordered, but it was incredibly disheartening, waiting all this time to get my car back and it wasn't done properly to the point that when we got back in the car, me and my daughter still end up getting small glass shards in our legs.

Customer Service - 2.5/5.0 -

Again, the baytown location I would give ten out of ten. The Pasadena location, I would give a zero!

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

We had an Amazing experience. Thank you! John for taking care of us.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Professional, honest, and efficient. Special thank you to Joey & Gabriel for such great customer service provided. Caliber Collision kept me informed every step of the way. My entire experience at Caliber Collision was amazing. They repaired my collision damage earlier than expected, and dealt with insurance directly. Definitely 5 stars!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber Collision made a stressful situation so much easier. The staff was professional, and the repairs look flawless.

Customer Service - 5.0/5.0 -

Front office staff Alondra, Gen.Mgr. Joe & Mr.Daniel provided the upmost customer service for my repairs.

Returned Clean

My Experience - 5.0/5.0 -

Loved the costumer service and the tech who worked on my truck his name is JC and Jay who is the painter great guys great job thank you all

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

The bumper does not match up it's aittle tilted to one side I guess cause it's an after market bumper not the techs fault at all

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I had an excellent experience with Caliber Collision. They kept me informed throughout the entire repair process and always made sure I knew what was happening with my vehicle. The customer service was outstanding from start to finish. The receptionist was very friendly and welcoming, and the estimator was professional, knowledgeable, and took the time to answer all of my questions. I truly appreciated the communication and attention to detail. Thank you for making the repair process smooth and stress-free!

My Experience - 5.0/5.0 -

Excellent service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good Work

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great job

Repair Quality - 5.0/5.0 -

Great work. The job looks perfect.

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Professional in every way.

Likely to Recommend - 5.0/5.0

Repair Quality - 1.5/5.0 -

The repairs looked good, unfortunately I had a dead battery and the engine was filthy with dust and dirt. I had to call AAA to jump start and install a new battery

Customer Service - 4.5/5.0 -

Only issue was picking up my car with a dead battery, otherwise everything was perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Outstanding customer service. Gabriel went above and beyond to meet and exceed our expectations. We were on a tight time frame and the teamwork was amazing. Will definitely recommend 5 stars

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair went well and was finished on time. Would recommend.

Repair Quality - 5.0/5.0 -

Did a great job with all repairs, and were very open with progress reports. All paint matched perfectly. I’m very satisfied overall.

Customer Service - 5.0/5.0 -

Very satisfied overall. Very communicative and did a great job with repairs.

Returned Clean

My Experience - 0.0/5.0 -

Took longer than expected, but Gabriel was very friendly to work with.