Caliber - Houston - Southwest Freeway
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent workmanship on the vehicle and outstanding customer service from Katie in the front office.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Was kept well informed by text and phone calls from Katie of progress and changes in timeline due to body work findings. Vehicle was thoroughly cleaned as well when picked up which was appreciated. Appointment times were kept on schedule and the drop off and pick up of vehicle were efficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Matt is very professional and he did a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt did a wonderful job repairing my vehicle and keeping me informed along the way. He communicated with my insurance too so all I had to do was pay the deductible. Great service! I would definitely recommend to others and come back if my car needs repairs in the future.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely ! Service was excellent . It was a holiday week .
Repair Quality - 5.0/5.0 -
10 +++++
Customer Service - 5.0/5.0 -
Excellent ! I was an insurance agent . I would have referred my clients to you . I will refer friends !
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Katie was absolutely fantastic! She kept me updated throughout the repair process, communicated clearly, and even thought outside the box to solve an issue with a part. It’s rare to see this level of customer service these days, and I’m so grateful for her help. Highly recommend asking for Katie at Caliber!
My Experience - 5.0/5.0 -
Very professional attention to all at Caliber Collision I am very impressed with the excellent attention and attitude of Ms Katie G and Ms Patricia on the front desk also the Manager and thank u to the technician my car looks excellent with the repairs , excellent place to take a car for repairs after traffic collision.
Likely to Recommend - 5.0/5.0 -
Very professional repairs thankiyou
Repair Quality - 5.0/5.0 -
Excellent attention and service.
Customer Service - 5.0/5.0 -
Excellent customer attention , thank you Ms Patricia Hernandez you exceed the expectations also thank u Ms Katie G , very professional and always keep mee informed on the progress of the repairs.
Returned Clean
My Experience - 5.0/5.0 -
Really appreciated the honest reporting of completion delay reason .
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
I need all trim parts and hardware associated with repair to be completely installed to complete the service!
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Matthew Cecchini handled my repair. It was completed timely, and Matt communicated good with me through the process including answering my calls. Also Patricia Hernandez was great to work with as well, fielding my calls, facilitating pickup and drop off of the rental car. Good team at Caliber Collision - 11228 Southwest Freeway, Houston, TX 77031
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Katie is a delight.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Katie & Trish & Team went above and beyond to fix everything . I got the car back faster than expected which was a great plus
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Had a great experience from the time I walked in the building to drop off my vehicle. Patricia H. at the front desk was very nice and made the whole experience very pleasant. Mike made sure the repairs were seamless and my vehicle looks new again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They overall process was great. Everything was explained and all my questions were answered. We were updated by messages, so we were greatful! My truck looks great. I would definitely recommend Caliber Collison.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked fantastic!
Customer Service - 5.0/5.0 -
My advisor Matt, was very helpful and kept me informed the whole way through.