Caliber - Houston - Willowbrook
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Pauline was wonderful to work with. I felt very informed on the progress on my vehicle. My Kia looked brand new when I picked it up. I thank the team for a job well done!
My Experience - 5.0/5.0 -
Pauline kept me up-to-date on the repairs, the estimate was accurate and the car was ready before the date I was given. This location of caliber collision in Houston – Willowbrook will be my go to anytime I need service. I highly recommend this location. They do everything with the customer in mind, including having great Popcorn! Thank you.
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision! My repair was completed on time, and the entire process was very professional and smooth. Paul was especially helpful throughout the process and made working with the insurance company much easier. He kept me informed and made sure everything was taken care of. I really appreciate the great service and would definitely recommend Caliber Collision!
My Experience - 5.0/5.0 -
Paul was excellent at keeping me up to date with the progress.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only issue is that there is now a random shadow when the headlights are on at night that is bothersome which wasn't there before
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service. Kept updated anf informed.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and excellent work ethic. Everything has been explained upfront and continuous updates throughout the repair process. Pauline is wonderful and took care of the insurance claim flawlessly. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber was professional, quick, and provided great service. Paul was attentive and answered all our questions.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There was a visible difference in the spacing of the car trunk. It's was quickly resolved but should have been spaced approximately the first time. The car had gone in for damage to the trunk.
Customer Service - 5.0/5.0 -
They kept me informed of their progress and were able to finish the car earlier than expected.
Returned Clean
My Experience - 5.0/5.0 -
Pauline and the Team kept me informed throughout the repair journey👌
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The intake person I spoke to over the phone said I would get help with a rental car but didn’t receive a call. At the location, everyone was nice. Pauline followed up well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pauline was great. She took time to explain the process to me when I came for the estimate. She was just as helpful assisting with the rental when I dropped my car off the next morning. My car was finished 3 days early which was greatly appreciated. Should I need body work done in the future I will definitely come back.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Thank you all for such a good experience. Everyone one on staff was very helpful 🙂
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Pauline was amazing! Her detailed analysis of the damage and knowledge of her pricing for repairs enabled her to give me a ballpark figure for repairs. After she finalized her quote she had hit the mark with her original ballpark figure. Impressive! Pauline talked to me like a real person not the subject of a sales pitch. The updates via text kept me posted. There were only a few updates because they finished the repairs in two-three days which was 5 days ahead of schedule!!! I am so grateful for the quality of the work, the professionalism of the team, and the cleanliness of my car and the shop. Finally, the final cost was 20% less than the estimate. The existing spoiler was able to be saved, repaired, and repainted. The savings was a huge help since I was paying out of pocket. Thank you! Grateful customer 😊
My Experience - 5.0/5.0 -
Paul was outstanding! He was very professional, knowledgeable, and did a great job of setting the expectations. He did a great job following up with the vehicle’s progress and they did a great job with the repairs!