Caliber - Huntersville
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The timeline on the amount of time was to vague, i was never given a firm repair time which was crucial for me to arrange transportation. Also, my final bill was 500 more than the estimate which was never shared with me until the repair was over. Just because it was paid by insurance does not mean I needed to be excluded from the final cost. It's my car and I pay for my insurance. Claims will adjust my premium so I was very disappointed that I was not made aware of the increase. You should not assume that just because it is being paid for by my insurance that it is ok to add to the bill without notifying the owner of the car first and foremost.
My Experience - 5.0/5.0 -
Katy was great, she kept me up to date on the progress of my repair. The entire process was quick and easy.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I brought my car to Caliber Collision trusting them to be professionals. I was wrong. When I got my car back, my back seat was BURNED. There is a clear burn hole that was NOT there before I brought my car in. I went straight back to the shop. I showed them PROOF with dated photos that the seat was perfect before. What did they do? They looked at my proof and still LIED to my face, saying "it was already there." Then they REFUSED to fix it, REFUSED to compensate me, and dismissed me like I was stupid. This is dishonest and disrespectful business. You damage a customer's property, you own it and you fix it. That's what a real business does. They broke my trust completely. I have all the photos and evidence. I will be reporting this to corporate and the Better Business Bureau.
Customer Service - 0.5/5.0 -
I brought my car to Caliber Collision trusting them to be professionals. I was wrong. When I got my car back, my back seat was BURNED. There is a clear burn hole that was NOT there before I brought my car in. I went straight back to the shop. I showed them PROOF with dated photos that the seat was perfect before. What did they do? They looked at my proof and still LIED to my face, saying "it was already there." Then they REFUSED to fix it, REFUSED to compensate me, and dismissed me like I was stupid. This is dishonest and disrespectful business. You damage a customer's property, you own it and you fix it. That's what a real business does. They broke my trust completely. I have all the photos and evidence. I will be reporting this to corporate and the Better Business Bureau.
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone is very professional, very helpful, and the work was completed in a timely manner.
My Experience - 5.0/5.0 -
Thank you for all the communication throughout the process and for having the car returned in a cleaner condition than I gave it to you
My Experience - 5.0/5.0 -
Great place, great people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great all around
My Experience - 5.0/5.0 -
The entire staff was great to work with end to end. Nice, courteous, and great communication. They did a great job on the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was amazing end to end. Efficient with great communication.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated updates via text from Katie. And the car was cleaned exceeptionally well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on my car. Appreciated the texts from Katie on the progress.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was really great to speak with and the detail, information, and follow up was really consistent! Katy, as well as the person at the front desk. I was expecting a not so smooth experience as I had not had an accident and rental care before. It was so painless and seamless. Nice surprise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The communication with Katy and Riley was awesome. I appreciate the way the mechanic team took care of my car, it was a minor scratch on the car in the back when I picked it up. The only other thing that I was confused about was the left side was only painted and not the entire car. Wish the entire car was an option or at least given the opportunity. Other than that everything looks good honestly, thanks so much for everything.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Need to bring it back I see paint missing on both sides of the bumper