Caliber - Indianapolis - Stop 12

4.8 (5,242reviews)
95%
1202 E. Stop 12 Road,  Indianapolis,  IN  46227
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Reviews (5,242)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, as many vehicles were completed ahead of schedule. Customers also appreciated the unexpected bonus of having their vehicles cleaned inside and out. A few customers noted areas for improvement, including occasional delays, paint matching concerns, and instances where repairs required a return visit, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... repaired my vehicle after an accident; they were extremely professional and prompt throughout the entire process. I was very satisfied with their communication; they ..." Read more
"... Toyota Camry after rear end damage. The team provided excellent customer service, kept us informed of the progress, and handled all insurance transactions. This is ..." Read more
"Very fine work, very high standards, exceptional communication. I would readily recommend Caliber Collision to anyone needing car ..." Read more
"They did a great job in everyway. Exceeded my expectations in service and workmanship."
"Caliber always does a great job on my car! Ive used them a few other times. My wife has also used them. Great work as well as ..." Read more
"Was ready four days before date told"
"... smooth process. I loved the frequent updates and they finished my vehicle far ahead of schedule. Couldn't be happier with Caliber, thank you so much!!!" Read more
"Excellent work , work completed way before the said date and looks brand new . U cant notice no signs of damage ."
"... having to deal with this. The fact that they were able to get the parts needed and complete the work in half the time they quoted was a big plus." Read more
"... turned out great and entire team was very friendly! My traverse was even finished a week ahead of schedule." Read more
"... the progress of my repair. Intake was 100% smooth. Ongoing communications throughout the job were proactive and detailed. Everyone I spoke with answered all of my ..." Read more
"... accord and all I had to do was drop off and wait. Received lots of updates and text messages about my vehicle and the status. Always available to answer a call ..." Read more
"Incredible customer service!! Eric kept me informed the entire time. Did an AMAZING job on the repair of my vehicle!! It was so clean inside ..." Read more
"Communication about progress was excellent. I received updates via text messages every few days to let me know just ..." Read more
"Great communication at all times."

My Experience

Both Amy who we initially spoke with on the phone for setting an appointment, etc., and Justin with whom we met once we dropped off and then picked up the vehicle were both excellent.

My Experience

Truck looked brand new around their work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Problem with battery was unfortunate time consuming

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service ! I had minor damage, and they got me in and out in a week.

Likely to Recommend

Repair Quality

Thanks for the work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with Justin and the entire team. Great experience all around!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy process. I appreciated the progress updates

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They done a great job and got it done weeks before it was supposed to be ready

My Experience

The guy's at caliber were amazing. They kept in touch with me all the way through the process.of getting my car fixed. This is the second time that I have had work done from them. And I will continue to spread a great word. Thank you

My Experience

They kept me informed daily of their progress and worked daily to obtaining the parts and materials necessary to complete . The finished product was excellent. I am completely impressed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

My Experience

My experience with Caliber Collision was great. My vehicle turned out great and entire team was very friendly! My traverse was even finished a week ahead of schedule.

Likely to Recommend

Repair Quality

Repair was quick and looks great!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I appreciated the consistent communication. I felt like my car was taken care of well and appreciated the fact that the interior was also vacuumed when I picked it up. The estimator was very accurate with his estimate as well.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A job well done

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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