Caliber - Indianapolis - Stop 12
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Good job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Beth was awesome. She was really helpful and explained the whole process to me about what would go on with getting my car fixed. Everyone in the office was really nice and helpful. They were always very nice and greeted us with a smile. We will definitely recommend Caliber to our family and friends.
My Experience - 5.0/5.0 -
Amazing job! It took less time than I was expecting! ❤️👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Customer Service - 2.5/5.0 -
Lost our file and had to go back in for pictures.
Kept me Informed?
No
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
IVR makes it very hard to get in touch with the shop quickly.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Felt like they were not very thoroughly with our vehicle
Customer Service - 2.0/5.0 -
Customer service was always in a hurry didnt give me time to ask questions
Returned Clean
My Experience - 5.0/5.0 -
Randy was really nice,and professional and kept in touch to let me know when my vehicle will be ready.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs are wonderful! Communication throughout the process was continuous! Very appreciatative. The only negative part of the process was the receptionist who greeted me when I first arrived tried turning me away, saying to come back the next day, which would have meant 1) driving an illegal car on the roads and 2) taking more time off from work. It wasn't until I talked with my insurance that she was magically able to get me in that day...at least everyone else there was helpful and friendly.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The service workers were great! The receptionists, especially upon arrival were not as friendly/customer oriented.
My Experience - 5.0/5.0 -
I had 2 cars repaired in the last several weeks. The first car was in the shop through the Thanksgiving holidays, and there was some communication failure to follow-up on handoffs due to vacation and time-off. I was frustrated, but Beth and Earl corrected the situation quickly and correctly. Beth and Earl monitored the repairs on the 2nd car, everything ran smoothly and timely. I commend them on their supervision and management of the situation and making the final assessment from my perspective successful. Thanks to Beth and Earl.
My Experience - 5.0/5.0 -
The staff was very friendly and communicated well during the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was excellent, Robert was polite and explained what was going on and time of completion. Front desk reps were also courteous and professional. The vehicle looked great. Thank you.
Likely to Recommend - 2.5/5.0 -
Again, make sure your front office management staff are trained in communication, honesty, and transparency. It is unacceptable to refuse and turn someone away who has all the necessary information to start a quote.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Though I can't remember her name, there was a particular individual that refused to receive my insurance's claim when I was in the building, accepted it when it was giving to them by my claims agent, and then, upon my asking why, they denied that I informed them I had the claim and refused to accept responsibility of their failure. I would recommend looking into the customer service skills of those in management at the front office.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beth was great. The whole process was easy and my van repairs are perfect!