Caliber - Indianapolis - Stop 12
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and kind team. Updated consistently so I knew what was going on. 5 + Stars and highly recommend. My vehicle is perfect! Many thanks to Stop 12 crew for a job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very kind people!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0 -
Eric was very rude, argumentive, and unwiling to cooperate at certain times during the process. Despite my insurance telling him multiple times to fix the struts mounts on my vehicle and my fiance pointing out the issue several times when we originally brought in the vehicle, he disputed it and made his own judgment call to not fix it but continued to allow my vehicle to be driven around knowing that it was not drivable, risking the possibility of creating further damage to my struts. I was told my vehicle was ready to be picked up, even though it wasn't drivable, and that I needed to figure out what I was going to do about the issue. Regardless of my insurance covering this issue (which again I want to reiterate that they did several times), he did not even suggest that it was an option for the shop to order the parts and fix it and have me pay out of pocket for that portion. I already had a lot on my plate dealing with insurance companies, rental car, etc during this whole process. Unfortunately, Eric added even more stress on me with an already extremely stressful situation and created more issues for me to deal with. I am very unpleased with his attitude and how he handled the whole situation. The only reason I am giving this a 2 is because Jesse and the front desk lady I spoke with were very understanding and kind, doing what they could to ease the tension and help assist where they could.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I especially appreciate the fact that a new bumper that wasn’t a good fit was returned for a better-fitting replacement part. That indicates to me that Caliber Collision cares about the quality of their restoration work.
Likely to Recommend - 5.0/5.0 -
I would recommend Caliber Collision without reservation.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very fine work, very high standards, exceptional communication. I would readily recommend Caliber Collision to anyone needing car restoration.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Frequent updates. Work was done quickly. Vehicle looks great!
My Experience - 0.0/5.0 -
My front spoiler that was replaced was damaged
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job will continue the comeback for service if needed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very communicative and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job! Thanks for the updates on my Ram! Thank you Eric!