Caliber - Irvine
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall, I’m satisfied with the quality of the repair. The team at Caliber Collision clearly knows what they’re doing. The workmanship was excellent, and my car was restored professionally. You can tell they are experts when it comes to repairing and restoring vehicle damage. The only area where I think there’s significant room for improvement is the after-repair process, specifically how insurance payments are handled. Before my car was sent to Caliber Collision, the other driver’s insurance communicated directly with the shop. I wasn’t involved in those discussions at all—I was simply instructed to drop off my car so the repairs could begin. The problem started when it was time to pick up my car. The other driver’s insurance became uncooperative, and I ended up dealing with the issue myself. As a customer, I assumed Caliber Collision would have more experience and better processes for working with insurance companies than the average person. However, once they couldn’t reach the insurance company, it seemed there wasn’t much more they could do. While trying to resolve the issue, I contacted my own insurance company. They informed me that Caliber Collision had already received a Change Request (CR) from the other insurance company, which appeared to be the authorization to begin repairs. Unfortunately, having that authorization didn’t guarantee payment, and I ultimately had to file a claim through my own insurance just to get my car released—even though I was not at fault. I was told that Caliber Collision couldn’t force the other insurance company to respond. However, when my own insurance contacted them, they were able to reach the other insurance company almost immediately. That made me feel there could have been more that could have been done before putting the burden on the customer. I understand that Caliber Collision is a repair shop, not an insurance company. However, this part of the customer experience is important. Most people rarely deal with car accidents and don’t understand the claims process. Having a stronger process for confirming payment or helping customers navigate insurance issues before repairs are completed would make an already excellent repair experience even better. I would still recommend Caliber Collision for the quality of their repair work, but I hope they continue improving the post-repair insurance process so customers aren’t left handling complicated insurance issues on their own.
Customer Service - 4.0/5.0 -
See details comment on the 1st question
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was excellent. Updates on timing and repairs were very regular. Everyone was super friendly. And the repairs came out perfectly. Thank you
Likely to Recommend - 5.0/5.0 -
I don’t think I’d get my car repaired anywhere else and they have the lifetime warranty
Repair Quality - 5.0/5.0 -
It’s so easy doing business with Caliber. I always get status updates on my car repairs and kept informed of Amy changes. My insurance company pays them directly so it’s great. My only complaint is the parking at the LF location. It’s almost impossible to get a car out once you pull in. They need to fix that issue.
Customer Service - 5.0/5.0 -
Customer service is always the best with everyone I speak with.
Returned Clean
My Experience - 5.0/5.0 -
From the front desk coordinator to my rep Miguel, you all have impeccable customer service. The car was incredible and I could not even tell it was wrecked. You took care to communicate every step of the way and you got me reunited with my vehicle quickly. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was completely satisfied with my experience at Caliber Collision. Everyone I dealt with was very professional, and I truly enjoyed working with them. When my car was ready, I was in the hospital and wasn’t available to pick it up, so they drove it all the way to my house and delivered it free of charge. That was an incredibly kind and thoughtful thing for them to do, and I really appreciated it. They did an excellent job on the car, and I would absolutely recommend them.
My Experience - 5.0/5.0 -
alan was great at communication and caliber collision fixed my car well with good customer service all around end to end
My Experience - 5.0/5.0 -
Work was done quickly and with excellent communication about progress.
My Experience - 5.0/5.0 -
This whole process was very stressful in the beginning with the moment caliber collision took over. Everything just seems so easy. Alan was my representative. He kept me informed throughout the whole process. He even had high hopes that I would get my car back in less than a week and that’s exactly what happened. It was a nine day job and he got it done within a week. I can’t thank him so much the final result was beautiful and I’m glad I get to have my car back again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Miguel and Jocelyn kept me updated and were both courteous and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 5.0/5.0 -
Miguel was polite and thorough and absolutely on time with updates and repairs. Jocelyn very courteous and helpful as well.
My Experience - 5.0/5.0 -
Everything turned out great!! And thanks for “detailing” my car- looks awesome!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have. They took what I anticipated would be a very negative experience, and made it very positive.
Repair Quality - 5.0/5.0 -
On this scale, I would give them a 12.
Customer Service - 5.0/5.0 -
Same here. Jocelyn and Alan were spectacular, communicative, efficient, under promised and over delivered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Miguel was awesome
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alan kept me informed throughout the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alan kept updated throughout the process
Likely to Recommend - 5.0/5.0 -
The best
Repair Quality - 5.0/5.0 -
Completely Satisfied
Customer Service - 5.0/5.0 -
Very happy
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Caliber failed many times to tell me about estimate of other work (non insured) that I was interested in having done.