Caliber - Jacksonville - New River
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Dwayne Lewis was super nice kept me informed in a timely manner the work was done excellent and I will be recommending y'all thank you very much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with this company. They were very professional, knowledgeable and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome employees. Everyone is so friendly and willing to help. I love the text message updates. Will definitely be recommending Caliber to friends.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
The parts on the vehicle were put on properly but hard paint lines were visible as well as the clear coating seemed to have dropped and dried in one spot on the hood of the car
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone I spoke and worked with regarding my vehicle provided the best customer service I have ever received from a collision center, which unfortunately has been quite a few.
Likely to Recommend - 4.0/5.0 -
Service was great, informed throughout, but just took a long time to get in. Probably because you do a good job and are busy. A good problem to have...
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate everything done to my truck, and the fact that you went the extra mile and wash everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The communication and updating job that James did. He kept me informed and very respectful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Leroy, Patty, Dwayne & even “the baby in the corner” are all amazing! Best service in town and so friendly! Wouldn’t take my car anywhere else!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Small pain drips on the edge near wheel
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The complete experience from drop off to completion was amazing . Dwayne and Mrs Patty kept me updated and they were on top of everything and I would absolutely recommend Caliber Collision to anyone who may need your services . The repair was prompt and they did an amazing job on my truck. You wouldn’t even know it had been hit. That means a lot becomes I’m very OCD over my truck. It was cleaned inside and out when I picked it up today. I believe in giving praise to people who go above and beyond because we all like to vent our displeasure but few give praise as well. So again thanks for an awesome job on my truck and having great ppl like Dwayne and Mrs Patty and I’m sure the rest of your staff that are behind the scenes .
Likely to Recommend - 5.0/5.0 -
The only place I would recommend after my experience
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service I received was excellent Dwayne and Mrs Patty was amazing to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber collision was wonderful to work with. Dwayne made the whole process completely stress free for me. They were extremely flexible with my drop off and pick up time and also provided me with a rental. Extremely satisfied.