Caliber - Jacksonville - New River
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dwayne did an excellent job throughout the entire process! 11/10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good customer service and Dwayne was very helpful !! Quick car repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept me informed of the status from the day my appointment was made and were thorough and professional throughout the process and got my vehicle fixed in 1 day and so far everything seems really good and looks just as good if not better than before the accident. All staff were very helpful especially James called me and kept me up to date on everything, very good customer service highly recommended them all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience was great. From the time I took my car in to get an estimate, to dropping my car off to be fixed and picking it up. It was great. James helped me and he was very respectful and friendly as well as accommodating. The fix was very quick as I dropped my car off on a Monday and picked it up the next day! They also cleaned and detailed my car for me which I wasn’t expecting, but I really did appreciate! James and the other staff definitely deserve some recognition for the great job they did. Very satisfied overall and would definitely come back to the location to have them do any other work that I may need to be done on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was great! The part of the vehicle that was damaged was replaced and it looked great. They even detailed my vehicle for me.
Customer Service - 5.0/5.0 -
The customer service was also great. Everyone there was friendly and respectful and took the time to explain everything to me. James was the one who mainly helped me and he was also very friendly, respectful, and professional.
My Experience - 5.0/5.0 -
Awesome job on my truck, very satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They quality or work and the customer service were beyond expectations.
Repair Quality - 5.0/5.0 -
James was amazing. He kept me informed the entire time about every part of the process. Any time the estimate went up or something new had to happen, he called. He was very personable and great. Would recommend anyone to collision caliber solely based on my experience with James.
Customer Service - 5.0/5.0 -
They were great to work with!
My Experience - 5.0/5.0 -
Mr. Dwayne Lewis was very helpful, and kept me informed on the progress of the repairs on my car. The service, and quality of work was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
James did an excellent job ensuring the work on my car met my expectations
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for the constant communication, to include sending pictures. This level of customer service is few and far between so I really appreciate it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
On the linings around my passenger window there are so noticeable bubbles.
Customer Service - 5.0/5.0 -
Very kinda, and respectful