Caliber - Jacksonville - Richlands
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job fixing my car and giving me updates on the progress I recommend caliber collision for repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Met expectations! Chrissy(spelling?)did a great job regarding the communication aspect by keeping me informed during the whole process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Met expectations. Smooth process. Chrissy was very helpful regarding the communication during the time my vehicle was on site.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I think Caliber did a top notch job with only one problem. Still don't have the wheel cover for one wheel.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Done a great job , and we're very easy to work with everything you would expect from a quality body shop
Likely to Recommend - 5.0/5.0 -
Couldn’t have had a better experience I would recommend them to anyone
Repair Quality - 5.0/5.0 -
The repair looked amazing you could not tell that anything had happened to the vehicle
Customer Service - 5.0/5.0 -
The staff were very attentive and informative, they addressed any concern I had with the time frame my insurance had given me and they completed it 2 days earlier than expected. Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very kind and professional group of people. Thank you for keeping me informed throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
This was truly a great experience. I hadn’t ever been in any kind of accident and everyone was so sweet and understanding of my constant need/want of knowing when my car would be ready.
Customer Service - 5.0/5.0 -
This was truly a great experience. I hadn’t ever been in any kind of accident and everyone was so sweet and understanding of my constant need/want of knowing when my car would be ready.
My Experience - 5.0/5.0 -
Yes great job by everybody
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
If I had no rental, things would have been bad.
Repair Quality - 3.5/5.0 -
Left two chipped spots bare on driver door that attendant marked in orange and said they would cover. Repair lasted a full 30 days until last day before Christmas (12/23) when rental was due and time was most hectic.
Customer Service - 3.5/5.0 -
Previous comments
My Experience - 5.0/5.0 -
My Suburu was pretty battered when towed to Caliber. They fixed her up like new. Staff was great and everything went quick. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.0/5.0 -
The shop itself is very nicely maintained, but the quality of work that we received is not something I would recommend to others
Repair Quality - 1.0/5.0 -
Several issues with the bodywork to include pieces that were put back onto the vehicle that were in the initial wreck and never replaced properly also to include rattling and movement in the vehicle pieces and parts that were replaced and put back onto the car that shake and rattle while driving, it is very significant and can be heard throughout the entire Cab.
Customer Service - 1.0/5.0 -
Sara issues with the repairs that were made to the vehicle and those repairs have had negative side effects while driving the vehicle to include rattling and shaking that can be heard in the Cab while driving