Caliber - Kennesaw - Moon Station
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The process was very easy. Toby made sure I was updated every step of the way. Very personable staff!
Likely to Recommend - 2.5/5.0 -
Not sure
Repair Quality - 3.5/5.0 -
Hard to score just one part of my experience. The damage to the car did not involve a lot of bodywork. Most was disassemble and reassemble. But the hood was damaged and the repair/repaint was close to perfect. That being said, the hood alignment will need to be adjusted. A bigger issue was the wrong grill was put in the car. I didn’t notice these issues until the car was back at our home. One of biggest sources of frustration was a seemingly unnecessary delay for the shop to get started on repairs. I took the car in with a 10:30 am appointment on Tuesday, May 19. I was told disassembly was not completed until Tuesday, the 26th. Granted, that was Memorial Day weekend, but the car was there four days before the weekend (T-F). Aside from the repairs to the car, the printout of the repair estimate was mostly unreadable. (Come on guys, get the front office a decent printer). For the most part, the staff was friendly and professional and I have no concerns that they will take care of the wrong grill. So you can see why a single score is hard to give. Bottom line, customer service was subpar, but the paint and body work on the hood was excellent.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Well you had my car for 9 days and the e repair looks like you spent 15 minutes. There was yellow tape left on my car, 14 bolts left in my cargo area, a gasket was left in cup holder, paint was not quite a match and overspray on area around repair. There were more scratches around the area repaired. Now I have to take my car to another body shop to get it fixed right. Very disappointed. I don’t think anyone would have been satisfied. Did anyone even look at it before I picked it up?
Likely to Recommend - 0.5/5.0 -
Can’t believe you are still in business. You can’t have any repeat customers.
Repair Quality - 0.5/5.0 -
You had my car for 9 days and I just picked it up @ 5::30 pm. When I inspected the repair at home there was a lot of issues, yellow tape was left on my car, 14 bolts were left in my cargo bay, a gasket was left in my cup holder, paint really didn’t match, overspray on other paint and there were more scratches near the repair. In addition, there is paint runs near the door handle. It looked like you spent 15 minutes on the repair, not very professional. I would expect more out of a high school shop. Who reviewed and inspected this shoddy work to say it was completed and ready for customer pick up. I will have to take it to a real bodyshop to get the repairs done right. Not happy at all.
Customer Service - 0.5/5.0 -
No communication. I had the call the shop multiple times to get info.
My Experience - 5.0/5.0 -
I was very impressed with Calliber Collision. The check in process was very efficient. The staff were excellent. I really liked the daily text messages informing me of my car’s status. I am very pleased with the results. Hopefully I will never have to have another accident but if I do I will send my car to Calliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. You kept me informed of my repair status and how the process works.
Likely to Recommend - 5.0/5.0 -
Would so recommend.
Repair Quality - 5.0/5.0 -
Very good customer service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication and workmanship.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service was very excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service and quality. I hope no one else hits me, but if they do, I’m coming back to this shop.
Repair Quality - 5.0/5.0 -
The repair is great. Toby did an incredible job working with the insurance company to get me the best parts. The team did a beautiful job repairing my truck.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was a very nice experience. Everybody was very helpful in helping when needed facility was very nice and clean. Thank y'all for your service