Caliber - La Mesa
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
David was very easy to work with. Very detailed and kept me informed on the process. Office staff was extremely friendly. Would definitely come back if I needed more work done and would welcome the opportunity to work with David again. PS was going to post a review on yelp but this office does not have a listing. I will add the business tomorrow. You just might want to claim it .
Likely to Recommend - 5.0/5.0 -
David was outstanding. Desk person (sorry forgot name) was warm & friendly
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
David was awesome. When I couldn't leave work to pick up my car he had a wonderful sweet coworker drop it off for me and collect my rental. Every one at the shop is amazing! !
My Experience - 0.0/5.0 -
The truck was brought the Calliber on November 3 for suspected stones in the tank. On Nov 4th I called because no one called me. I was told USAA had not contacted them. Things like this continued many times. My truck was there and no one was initiating or helping me. I called (Nov 8) to have an estimate on my other vehicle that was vandalized but the next appointment for an estimate wasn't till Nov 13th! I called another USAA body shop and they said they could do an estimate in 10-15 minutes. That's where I ended up having my work done on that vehicle. When I picked up the truck today I was shown the work done on the body. It looks great. The only question I noticed was that there appeared to be chip on the door handle later. It's not a big deal but I noticed and not worth being without my truck for another day over. But during the walk through I wasn't told if there were stones, sand, grass, etc in my fuel tank. Granted I was just happy to be reunited with my truck after almost a month away. I just wanted to get in and drive it again. Thanks for fixing my truck. Thanks for cleaning up the scratches. But the c.s. before the work started was lacking.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
We realize that Caliber is a busy shop, but our representative did not make us feel very valuable
My Experience - 5.0/5.0 -
Office staff was very friendly and professional. The updates were very helpful as well. It made it nice for the interaction insurance and your shop me not being involved
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Picked up car and found they cut out door Vin sticker and put it in the glove box.had to go back to caliber to speak with david he said he had to talk with supervisor to see what he could do about the sticker.this should have been taken care of as part of the repair I should not have had to go back a 2nd or a third time for the repair or to inform my advisor of the proper way car should have been delivered. Also had my truck repaired in April and had a door repair and sticker had to be replaced and was however door has excessive wind noise coming in while driving and has to come back for proper repair. Unhappy with repairs ! Also was updated via text about repair time line and was told it would be fixed a week later than what it actually took I got a call Friday afternoon telling me my car was ready for pickup which I could not pickup due to my work schedule when I told the lady calling I had received text and that the car was listed for another 5 days out she said the times given via text are just automated and not accurate .how can your customers plan for work or returning rental cars if information sent to them is wrong ?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
On our first look, the repair work looked to be exceptional. However, after a day or so, and in the bright daylight, we noticed there is a "texture" to the paint job on both the hood and the fender.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Heather, Lisa, and David are fabulous!! Great customer service!! Job well done!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was fabulous!!
My Experience - 5.0/5.0 -
Greatly appreciate the top notch service and detailing.
Likely to Recommend - 5.0/5.0 -
I am a returning customer... I am very picky about who works on the car and yes I would recommend this shop to others.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Love the girl at the front desk and also David Warren who I worked with regarding the car.
My Experience - 5.0/5.0 -
Awesome customer service and repair work.
My Experience - 5.0/5.0 -
David was very helpful, courteous and knowledgeable. The work was done in a timely manner and my car looked great. Added bonus was being given back a super clean car (inside and out) after having turned in a pretty dirty vehicle. I actually live very close to the Caliber Collision on University but didn't feel the same positive energy as the one in La Mesa. Thank you for a job well done.