Caliber - Laguna Niguel
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Excellent customer service & repair. I can see why u are the preferred partner with USAA insurance. Loved the updates and communication. Sandra was excellent and a pleasure to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Victor and staff were great with regular updates on status, customer satisfaction and even finished early than expected. Highly recommended to any of my friends or family! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you, great work, client satisfaction and team at Laguna Niguel.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks again for your time you are very appreciated and I will send you anyone I know who needs body work your hands down the best
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job
Customer Service - 5.0/5.0 -
Very nice
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very professionally❣️
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Clean/shiny/and my statue of Saint Peter is still intact stolidly❣️
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
I would Have recommended this repair shop if I would have not encountered the two issues previously described.
Repair Quality - 2.5/5.0 -
The repair itself looks good, however, when I went to go pick up my car, two of the inside panels were not placed. I had to tell the representative and he took the car back to put the panels on. Secondly, my windshield was making wind noise, I noticed the side sealers were not put on correctly. I’m taking my car tomorrow for an inspection to see if they were not placed correctly.
Customer Service - 5.0/5.0 -
Victor has been very friendly and professional. He apologized for these issues.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Victor was great to work with… very responsive and professional! The gal at the front desk (I’m sorry I didn’t get her name) was also very nice and helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. The repair took longer than expected, but that was my car‘s fault, not Calibers. I appreciated the texts about how things were going.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, communication and results
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All these staff were very nice and helpful.
My Experience - 5.0/5.0 -
Great service, great staff, professional service
My Experience - 5.0/5.0 -
Everyone was exceptional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional service very friendly courteous I cannot give them more compliments very thankful with the whole experience. It’s always scary when you have damage to your car, but they make you feel at EASE
Customer Service - 5.0/5.0 -
Exceptional, Customer Service
Returned Clean
Likely to Recommend - 0.5/5.0 -
Read above comments
Repair Quality - 2.0/5.0 -
Communication between my service person was horrible. I had to always initiate to figure out how the repair was going. When I called and left a message with the secretary at the desk to have him call me he NEVER called back
Customer Service - 1.0/5.0 -
The estimator whose name is Victor NEVER got back to me after a week my car was in their shop for an update. When I called to get an update Victor was not at his desk so I asked the secretary at the front desk to please have him call me back. He never called back! Finally two days later when I called again about the status of my car I got a hold of Victor. He said the car would probably be done the following day. I asked him to please call me back one way or the other. He never called me back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very attentive