Caliber - Laguna Niguel
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfying doing the repairs on my truck with caliber collision all process was smooth and easy with all help we get from the caliber team thank you Also Jim was very professional and answered all my questions help me with the process thank you Jim 😄
Customer Service - 5.0/5.0 -
Very satisfying doing the repairs on my truck with caliber collision all process was smooth and easy with all help we get from the caliber team thank you Also Jim was very professional and answered all my questions help me with the process thank you Jim 😄
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Repair looks good. Technician needs training o customer service & follow up.
Customer Service - 3.0/5.0 -
Once Jordan the manager became involved things went smoothly. He is a valuable asset, but needs some support.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
You have had my car for over a week and I have not had any updates or information.
Customer Service - 0.5/5.0 -
See previous answer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
I had a new gold cross on my keychain that was missing when returned
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Victor was amazing,. I couldn't be happier.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The date the vehicle was supposed to be done kept changing so that was inconvenient
Customer Service - 5.0/5.0 -
The staff was very friendly and professional
Returned Clean
My Experience - 5.0/5.0 -
Service was amazing thank you!
Likely to Recommend - 1.0/5.0 -
I have been to other Caliber locations and their level of service was significantly better. I chose this shop only because it is Honda certified, but overall service received as other caliber locations has been better.
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
Requested in multiple occasions opportunity to add some additional work which did not get addressed even after talking to the GM
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
everything was really good and im soo appreciative the work on my car was soo clean and i was getting updates from them by call, thank you soo much
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new.
Customer Service - 3.5/5.0 -
Estimate was 1/2 of what it ended up. Communication as to when parts got ordered were confusing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There’s a mark on my bumper still where the trunk door meets the top of bumper.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
10. All my work will be done here
Repair Quality - 5.0/5.0 -
Excellent team
Customer Service - 5.0/5.0 -
Excellent