Caliber - Laguna Niguel
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I give Caliber Collision a 10/10 for both their service and customer care. From the very beginning, scheduling an appointment was simple and stress-free. The scheduler was kind, patient, and truly accommodating, which immediately set a positive tone for the entire experience. Rob handled my estimate, and although he is clearly a very busy man, you would never know it by the way he took his time with me. He thoroughly explained the repair process and gave realistic expectations for timing. More importantly, he was kind and genuinely understood how frustrating it can be to be without a vehicle for a period of time, that empathy meant a lot. What made this experience even more meaningful is that all of this took place during the holidays, while I was handling everything on behalf of my grandma and grandpa, who had just undergone cancer surgery and were recovering in the hospital. To make matters worse, the damage was to their brand new car, which made the situation even more emotional and stressful. Caliber Collision handled everything with such grace, patience, and professionalism during an already difficult time for our family. Their customer update system is also fantastic. I really appreciated receiving text updates at just the right intervals not overwhelming, but frequent enough that I never felt the need to chase them down for information. That level of communication builds real trust. Lastly, the woman at the front desk was wonderful, friendly, helpful, and accommodating every time I interacted with her. Overall, Caliber Collision made a stressful situation far easier than expected. I wouldn’t hesitate to recommend them to anyone needing auto body repairs.
Customer Service - 5.0/5.0 -
From the very beginning, scheduling an appointment was simple and stress-free. The scheduler was kind, patient, and truly accommodating, which immediately set a positive tone for the entire experience. Rob handled my estimate, and although he is clearly a very busy man, you would never know it by the way he took his time with me. He thoroughly explained the repair process and gave realistic expectations for timing. More importantly, he was kind and genuinely understood how frustrating it can be to be without a vehicle for a period of time that empathy meant a lot. What made this experience even more meaningful is that all of this took place during the holidays, while I was handling everything on behalf of my grandma and grandpa, who had just undergone cancer surgery and were recovering in the hospital. To make matters worse, the damage was to their brand new car, which made the situation even more emotional and stressful. Caliber Collision handled everything with such grace, patience, and professionalism during an already difficult time for our family. Their customer update system is also fantastic. I really appreciated receiving text updates at just the right intervals not overwhelming, but frequent enough that I never felt the need to chase them down for information. That level of communication builds real trust. Lastly, the woman at the front desk was wonderful, friendly, helpful, and accommodating every time I interacted with her. Overall, Caliber Collision made a stressful situation far easier than expected. I wouldn’t hesitate to recommend them to anyone needing auto body repairs.
My Experience - 5.0/5.0 -
Great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rob was great, excellent communication, car came out great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent results, service completed in less time than promised and amazing communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, quality and professionalism. Amazing communication!
Customer Service - 5.0/5.0 -
Pleasant and accommodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication regarding the repair updates and pickup dates were timely and respectful. Victor was a great help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Victor was very professional and kept me informed as each step was completed with the repairs of my vehicle.
My Experience - 5.0/5.0 -
It was quick and so easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The group at Caliber Collision were very friendly and very helpful keeping me informed a long the process. They got my car back to me quickly even during the holiday closure. Much appreciated.
Customer Service - 5.0/5.0 -
Very helpful.
Likely to Recommend - 5.0/5.0 -
Easy to work with
Repair Quality - 5.0/5.0 -
Very easy to work with
Customer Service - 5.0/5.0 -
Communication was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Status communication was outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great. I received constant updates and communication throughout the process and appreciate the customer service so much.
Customer Service - 5.0/5.0 -
Excellent communication and availability for calls and questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and fast. Thanks
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber was very helpful and kept me updated every step of the way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent people and service at Caliber Collision. They always kept updated me in the service project, and rhe work is amazing. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and craftsmanship. They made the process very simple and did an amazing job on my car. I Highly recommend Caliber Collision in Laguna Niguel, CA. Thank you.
Customer Service - 5.0/5.0 -
Excellent customer service and technical expertise